Jack & BoReviews of jackandbo.com

Scam! Five weeks later the items still have not arrived. They give me some fake tracking info that does not show anything. When emailed they tell me they are within their shipping policy time frame which was incorrect. Just terrible company. Stay away!

I thought I would hold out for this unfortunate review because my 10 month old was meant to be an ambassador for this company that takes over a month to simply process an order let alone ship it, but no. This company has beautiful products…if only they would send what the customer paid for! I spent over $200 on the order. I waited one whole month hoping to salvage the business relationship. Then finally I asked for a refund and got a rather flippant response to “Be patient”, as though the customer is at fault for delayed processing and unsatisfied orders. So now I am here, demanding a refund and letting everyone know not to pay attention to, what I can only guess is, paid advertisement purporting great service. This is a terrible disappoint and we simply want our money back!

I have ordered items for my little girls christening and I have waited for days and weeks and now months from the day I ordered. My daughters christening has been long done and I still havent received my order. They gave me a phony tracking number which Canada Post denied or having scanned and I felt betrayed and ashamed of myself for ordering something that I thought would enhance my daughters christening but no. I felll disgusted from these people having to shoved their shipping policy into my face when infact its long overdue. I wish people would be wiser and not be blinded my this companys fake and unethical business practices and those trees that you think youve contributed to make this earth greener for generations to come is a lie too. Dont make business with this company! Order from somewhere else where they treat their customers better! Just thinking how this company managed my request to pls ship my daughters items makes me want to throw up

Note: as you read reviews, notice 99% of the positive reviews are unverified; the negatives are verified. Red flag. Horrifying experience. Wish I could give 0 stars. Ordered one outfit, never received an order confirmation email, did receive a "we are running behind on shipping your item" email, received that email AGAIN almost two weeks later, and after I reached out to cancel my order, it took THREE back-and-forth emails with support to accomplish this. The first time I requested the order to be cancelled, support responded and said that it had already shipped, apologized for the wait, and that the order could not be cancelled. I logged into my Jack & Bo account and the order showed that it hadn't been fulfilled, let alone ship out. After sending a second email requesting a cancellation, the agent responded that sometimes it takes a while for the shipping status to update in their system, hence the status I had seen on their website. I wanted to give them a chance. I waited. A few days later, nothing, so I wrote A THIRD TIME requesting a COMPLETE REFUND. Here is the response I received from an agent, Kia: "Sorry for the late response. Despite our effort of trying to explain to you our shipping timeframe and its validity, you don't seem to accept it...". She went on, "We are unable to cancel the order anymore as it is now in transit but you may REFUSE or RTS the package upon delivery so it will be returned back to us since we processed a refund for what you paid for this order." I was beside myself. And for the record, when I looked up the item on my account, it still showed that it had not shipped - the item never arrived, so I did not have to deal with returning it. This was a complete nightmare. You know how you love telling friends about brands and items that you love? I have gone out of my way to tell friends to stay far away from Jack & Bo.

I dont know where people are saying the clothes are cute. They are not at all. We ordered my daughter 3 items. All are hard, rough, dry material. Not soft at all. They are all overly sized. My daughter doesn't fit in any of the 3 items we ordered. She is brand rep for Jack & Bo, but they website is not user friendly and since none of the outfits fit her. She can't very well model in them. We're supposed to get a tree to plant and I never got information on that when I reached out to them I got a simple you should be getting an email shortly and I never got that email. The shipping was a nightmare it took like 5 weeks maybe 6 to get my order. My items went to CHINA! When I asked about it, I was told they go to the " nearest" distribution center. We'll I don't live near CHINA! not good quality and they just want $$. Mitch kept messaging me about ordering something. Placing my first order, over and over and over. I had to finally message back and tell them I was busy and haven't gotten around to it. Very pushy. My daughter models for other shops and it's never been an experience like this. We should be able to DM pics of them in the outfits not set up a profile etc. Time consuming. Plus like I said nothing fit her. Scroll past the few good comments and the real ones are on the bottom.

Ordered, a month went by and no items. I reached out SIX TIMES and all anyone could tell me is my order shipped and is on its way. But NO ONE could give me a ship date or tracking number so I asked to speak with a supervisor and get a tracking number and instead my order was immediately refunded after I sent that email.

It was lost in transit

This business is nothing but a SCAM!! They Contacted me about a collab, after that i placed an order with them in Jun of 2022. I have never received anything from them, Everytime I contacted them they said the item had been shipped but refused.. They have NEVER contacted me back!!!