Frenk C.
€100 deposit missing
€100 deposit missing – poor communication and no clear answers I made a €100 deposit to my JaaBet account on 21 August 2026. The €100 was debited from my bank account, but the deposit was not credited to my JaaBet balance. I contacted JaaBet support and provided proof of payment showing the amount, date and time, beneficiary and transaction reference. Initially, support told me that the deposit had not yet been fully settled on my bank's side. I was also told that, in most cases, if the funds did not reach my gaming account, the amount would be returned to my bank account within 48 hours. After providing further proof, I asked JaaBet several specific questions about the transaction, including whether the beneficiary shown on my bank transaction is an authorized payment processor/merchant used by JaaBet, whether their payment provider had actually received the €100, and at which exact stage the payment was supposedly still being processed. Unfortunately, I did not receive substantive answers to those questions. Instead, I was repeatedly told that the deposit was "still being processed." JaaBet subsequently confirmed by email that my case had been escalated to the relevant team for further review. I have now also submitted a formal written complaint to JaaBet requesting that the transaction be traced and that they either credit the €100 to my account or return it to my bank account. At the time of writing: ● the €100 has been debited from my bank account; ● it has not been credited to my JaaBet account; ● it has not been returned to my bank account; ●JaaBet has received my proof of payment; ●the case has been escalated internally; ● I have submitted a formal complaint; ● and I still have no clear explanation of where in the payment process the problem occurred or when it will be resolved. What concerns me most is not only the missing deposit, but the lack of clear and specific communication about a customer's money. I will update this review when there is a meaningful development. If JaaBet resolves the matter properly and the €100 is credited or returned, I will state that here as well. This review reflects my documented experience as of 22 August 2026.



