BB
It took forever to receive the shipment…
It took forever to receive the shipment and then I was sent cheap sandal instead of the portable chargers for my iPhone. The customer service was terrible

iWALK, an esteemed developer and distributor based in the USA, offers a comprehensive assortment of power banks specifically crafted for various Apple and Android phone models.From the smallest portable chargers to magnetic iPhone chargers, USB-C or lightning options, fast charge power banks and chargers compatible with both iPhone and Apple Watch, we offer an extensive selection.Our expertly crafted power banks are designed for travel and work. With a super slim profile and ample battery capacity, they provide excellent grip and all-day usage convenience.By 2013, iWALK had successfully introduced its products to over 40 countries. With its headquarters and manufacturing facility in China, a dedicated design office in Korea, and a U.S. branch office, iWALK maintains a global presence.Our commitment to excellence has earned us prestigious accolades such as the GLOBAL IBRANDS TOP 20 AWARD for two consecutive years, the Best Battery Pack of Show at CTIA 2013, Electronics Design Awards at Global Sources show, and many more. At iWALK, we are unwavering in our pursuit of becoming one of the foremost brands in the smart device accessories industry.2003 South Korea's technologyinvestment and establisted.2004 First in China to propose "mobile power".2005 Released China's first mobile power (i-UP series).2008 iWALK brand launched.2009 The first Apple-approved mobile power in China.2010 Winner of Global Sources' Electronic Product Innovation Design Award.2011 U.S. Branch Established.2012 41 countries" local partner.2013 Won"Best Quality" Award.2015 partners of China Mobile.2019 Top 3 Amazon mobile power bank2022 Channel sales exceeded 72 million.
iWALK (iwalkmall.com) has 21 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Showing 8 reviews with 1 star · Clear filters
BB
It took forever to receive the shipment and then I was sent cheap sandal instead of the portable chargers for my iPhone. The customer service was terrible
Patrick C.
iwalk portable charger - absolute waste of money! Either I have bought/received a faulty charger or this product is a total and utter waste of time and money. Even when fully charged it absolutely does not work /charge any device. Steer well clear and look else where!
Andy
DBL6000M Product recall and ask for serial number. However, it can’t be find at all. That’s strange they don’t put it on product while they recall them.
Dana G.
Sent me a dual connector and only USB C charing cable. I bought this style because I only have lightning connectors so I can't charge it without buying an adaptive cable. Ridiculous. Bought for a trip and when I called I was told she would put a rush on the response. Now it took longer and came back in Chinese. Really?
Unknown
The sender didn’t complete the address and my package had to be return and I’m waiting for it to be send back.
Tatiana C.
i never got my package
Shelley
Received wrong merchandise. Asked for prepaid label to return the items. Never contacted again. Charged my account and never got the items I ordered! Terrible custservice! Took my money and never got what I ordered!
Ria G.
NO REPLY ON THE MISSING ORDER THAT THEY SENT ME! VERY POOR CUSTOMER SERVICE!!!
Response from iWALKFeb 20, 2024
We apologize for the bad experience and thank you for your feedback! We have taken the incident seriously.