Mark G.
Great company
Great company, great customer service - always helpful and quick to respond.
Ivy and Wilde is a unique homeware boutique featuring collections of quirky and interesting products for the whole family.
Ivyandwilde (ivyandwilde.com) has 81 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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81 approved reviews, newest moderated first
Mark G.
Great company, great customer service - always helpful and quick to respond.
billy T.
Couldn't be happier with my products and the overall experience.
Renee V.
This company should be so ashamed of what theyre doing. All they do is sell Aliexpress products, using the exact same pictures and ask 5 times the price of what you can get it for on Aliexpress. (just take a printscreen and use the photosearch on aliexpress if you want to check) I find it ridiculous how they rip off their costumers and I keep wondering how a company like this can even exist.
Response from IvyandwildeFeb 28, 2020
Hi Renee, Please accept our most sincere apologies. Please understand that the company was going through some major changes and now the ownership has been switched to a responsible team who cares about all the valuable customers. I would request you to kindly reach out to us at [email protected] and share your issue with details like order number and value and we will definitely resolve, better late than never. Looking forward to your mail.
Martha
I bought 10 sets of the Ivy & Wilde Luxe dining wear set, spending $400 on the entire set (a big splurge for my new home). After just a few weeks of use, following the exact care instructions on their website, the handles on two of the knives in the set began to rust. I wrote to their customer service and they emailed me back accusing me that the photo I sent wasn't actually their product. When I reverted, they then told me that I was beyond the 15-day window for returns or exchanges. It is absolutely shocking that something they would sell as such a premium product is in fact so poorly made and that their customer service could be so shady and not fix the issue. Highly advise you do not buy their "Luxe" products as they are anything but. Also, their customer service is atrocious.
Response from IvyandwildeFeb 28, 2020
Hi Martha, Please accept our most sincere apologies. Please understand that the company was going through some major changes and now the ownership has been switched to a responsible team who cares about all the valuable customers. I would request you to kindly reach out to us at [email protected] and share your issue with details like order number and value and we will definitely resolve, better late than never. Looking forward to your mail.
Zaskórska U.
I LOVE their products, absolutely adorable! I accidentally placed an order for a wrong size but after talking to their CS they helped me to change it for the one I wanted. Can't complain.
Kezzo C.
Their website is very deceiving. The quality is very nice but it's not made clear what you are getting when you purchase so it's very overpriced IMO. We never received an item and the customer service I received was awful and that's why I'm giving 1 star. Wouldn't recommend.
Response from IvyandwildeFeb 28, 2020
Hi Kezzo, Please accept our most sincere apologies. Please understand that the company was going through some major changes and now the ownership has been switched to a responsible team who cares about all the valuable customers. With this, we have substantially upgraded our vendors and quality of products that we offer. Please be assured, the experience you had in the past will never be repeated again.
Steven van V.
I ordered one of the gold coloured "Luxe" cutlery sets a few weeks back. They kept me up to date about the delivery time and dates, also handled my question well (prior to ordering) and most importantly: it's good cutlery. Happy customer here!
Roger
Ordered multiple cutlery sets and everything arrived in reasonable time and excellent condition. Did contact customer service to get a change and everyone I spoke with was very pleasant. Will use again.