It's Just LunchReviews of itsjustlunch.com

I would strongly recommend doing your research before purchasing a membership with It's Just Lunch Denver. I paid approximately $3,600 for the service, and based on my personal experience, I would not make that purchase again. I joined because I was looking for a more personalized alternative to dating apps and understood that my preferences and feedback would be used in selecting matches. Throughout the process, I was very clear about what I was looking for and provided feedback after my dates. Despite that, I repeatedly felt that the matches presented to me were not well aligned with the criteria and preferences I had communicated. Two experiences were particularly concerning to me. One man I was matched with disclosed to me during our date that he had previously been in jail. Another man I was matched with disclosed during our date that he had received a DUI. I am not making any claims about either individual's character or about what IJL knew beforehand; I am simply stating what each person told me and what I personally experienced as a paying client. Given the amount I paid for a professional matchmaking service, these experiences made me question whether the service was providing the level of matchmaking I believed I was purchasing. I communicated my concerns and feedback to IJL throughout my membership. Ultimately, I requested a refund because I did not believe the service I experienced justified what I had paid. My refund request was denied. I understand that matchmaking cannot guarantee chemistry or a relationship, and my complaint is not that IJL failed to find me a partner. My concern is that, in my experience, the quality and compatibility of the matches did not reflect what I expected from a personalized matchmaking service at this price point. If you are considering signing up, I recommend asking very specific questions before paying: what criteria are actually guaranteed versus simply considered, what screening is performed, how large the active pool of potential matches is in your area, what happens when matches repeatedly do not meet your stated preferences, and exactly what refund options you have if you are dissatisfied. I would also read the entire contract rather than relying solely on what is discussed during the sales process. This review reflects only my personal experience and the information that was communicated directly to me during my dates and interactions with the company.

Poor experience, no matchmaking is occurring, just filling quota's. I had a better experience with dating apps, and we all know how bad they are… if that tells you how disappointing it was and an expensive lesson.

This company is a complete scam and you are better off sticking to online dating then using their service. I signed up almost a year ago and have only been on one date the entire time. They give you next-to-no information about your "match," the profile pictures provided are terrible and all the men look unkempt and unprofessional, and they don't vet interest first and so often time supposed matches will suddenly be "no longer available." When asked why someone is a match, the response is extremely shallow and doesn't offer any confidence that this is a personalized service. Not to mention when I get calls from my "matchmaker," it is clear she is working from a call center or somewhere public, as you can hear other voices on calls in the background. I regret taking a risk and spending even a cent on their "service."

Horrible company. Waste of money

I'd select zero stars if that was an option. The contract is not written to support the client in any way. I often had to chase the matchmaker to follow up on previous messages. My single non-negotiable have been repeatedly disregarded. Very vague set ups such as "has brown hair and likes music". Reservations were made at a smoke-filled casino an hour drive away. When asked why it was because they had a partnership with the casino, but zero value for the clients. After voicing complaints, we chatted on the phone and thought we were on the same page. I was told I'd receive a quick update every few weeks... its been almost two months with no follow-up. They ended up responding and telling me I had no more matches and my agreement had expired (infuriating). I agreed to speak with customer service, they were kind and apologetic but we're unwilling to give me a refund. They offered another match but they had broken all trust. I decided it was better to forfeit the last date and lose that money then continue. Being ignored, left waiting, with no real effort in the dating process is painful enough. That's what we've grown to expect with impersonal dating apps. Experiencing that from a paid matchmaking service is inexcusable. Waste of money. I'd explore other options. This review was written after the customer service call.

tl;dr - in 32 months, I received 6 out of the 24 matches I paid for and was denied a refund. When I first reached out to IJL, I spoke to a salesperson who seemed very empathetic to the challenges of online dating. She sold me when she said, going on a date with a man who is genuinely ready for a relationship will be a completely different experience. I was desperate for a different experience and IJL took advantage of that desperation. I live in Baltimore and joined IJL in October 2023. I paid $3,900 for 24 matches. Over the past 2.5+ years, I received 6 matches. My contract states that, "if, despite IJL's efforts, IJL is unable to provide Client with the number of Dates agreed to under Client's membership within a period of thirty (30) months," that I could be eligible for a pro-rated refund (at IJL’s discretion, of course). Having only received a quarter of the service I paid for, I reached out to customer service at 30 months to ask for a pro-rated refund. They dragged the decision out for two months, and finally offered me $200 as a token of good faith (unclear what that's supposed to mean? There is no goodness or faith of any kind between us), rather than the ~$2,500 for 18 unfulfilled matches. When I asked why I wasn't getting a refund, one rep I spoke to said they want to continue to fulfill the contract by offering me matches. At that point, there were only 4 months left on my 36 month contract. I asked her, do you think you can find me 18 matches in 4 months? And she said no, it takes time to be selective. So they're fully aware they are not able to fulfill this contract. And as for being selective, I've been very clear with them that I choose not to have children. And two of my six matches told me on our date that my not wanting children was a deal-breaker for them. So much for being selective. It's also important to note that I said yes to all but two of the matches that I was offered, so I was being open and willing to participate. Not every match I was offered said yes to me, which is to be expected. But just being offered matches was few and far between. I could go months without hearing from IJL. In our conversations about a refund, a different rep I spoke to acknowledged that I had been very open and participatory during the process. But then when I was then passed along to Connie, she cited turning down my most recent match as a reason for denying my refund. (This last match was offered to me over a month into IJL dragging out the refund conversation and I turned it down not based on the person but my sheer frustration at how I was being treated by the company.) Of the six men I went on dates with, I exchanged phone numbers with three of them, and was particularly interested in one. I never heard from any of them, which is an experience I could have gotten for free on Hinge. This company preyed on my desire to find a partner and has taken no accountability for not delivering on the service I paid for.

I should have trusted the reviews on this dating service before I paid $3200 which was a one time 'special deal.' They are a VERY hard sell. Extremely pushy....'sign today' or sale will not be honored. Marlo is a fast talker and unless you completely interrupt her on the phone she won't stop talking. Literally. In my experience..........First match they sent; not available. Second match; mother is sick not available. Third match; a system error (sent someone WAY outside my criteria). Fourth match; 9 years older than me and out of the contracted age range. After 4 fails, Marlo called me and talked for 20 minutes about thier "lux" invitation only dating service for C-suite execs (of which I am) and wanted an additional $9500 (which was a steep discount only being offered to me-LOL). Why would I, or anyone in thier right mind, pay $9500 for additional services when a company failed to deliver the services they were contracted for in the first place! For $3200 no less!! Only a fool would do so. Fool me once shame on you; fool me twice shame on me. I'm embarrassed to say I was fooled once, but not naive enough to be fooled twice. DON'T fall for the sales pitch. They have no one in thier database to match you with. Which is completely contrary to what they said (when I specifically asked) before I signed the contract.

Had a date Saturday evening. Went to the location in Pittsburgh a Chinese restaurant and thank god I went in early. I asked about the reservation that was supposed to be made by ijl representative Lisa. I was told there was no reservation made for either party. So I had to make the reservation for the 6 pm reservation so the date wouldn't leave. So at 6 pm Saturday we both meet there and we were seated. So I spent thousands of dollars with this so called professional dating service. With this date I noticed the same things that took place with my past dates. As we were there she stated Lisa contacted her and asked if she was in Florida or Pittsburgh she stated Pittsburgh and with that they asked her if she would go out on a date with me. And on Friday before the date Mike contacted her and told her all about me is what she said.and she said I take it you and Mike are close in said only from the site. Everything went good until the 2 hour time hit and she said excuse me I need to use the restroom ok. She returned back and all of the sudden her phone was texting and she said excuse me its my daughter and I will have to leave. I noticed in all 4 of my matches it is the dame routine they get up and leave. I also noticed they can't match you up with someone in their data base and they have to recruit from their past members. I feel like they are playing games with our hearts and minds. At first they matched me up with absolutely someone different than I asked for. They always make the meeting around the area where they are located never mutual meeting places and surely the place where the other wants to go. To be honest I really don't think my mind is playing games with me I believe they are playing with my mind. I been with ijl for almost 18 months and its been nothing but a bunch of wast of my time and money. It makes me feel like they pay ladies to go on dates with you to just use up your dates and time with them. To be honest I respect Mike I just feel its just a big game they are playing to get you to move forward in a different direction of dating. I personally wouldn't do this again I am out of thousands of dollars and more with dealing with fraudulent dates. So I would look at their reviews and really just look for a different dating platform. I been so discouraged with this so called dating service since I joined with them I was very skeptical about joining the company when Jennifer contacted me 2 years ago because of the reviews I have read and here 2 years later I fall into the same situation as the rest of the people who are very disappointed with ijl. Last but not least I feel I could of done better on my own finding a date I just thought since it was supposed to be a professional dating service I would go with them trust me there isn't nothing professional about them. The only thing professional about them is they are pretty good in getting your money from you. Once you paid trust me you barely hear from them until you start threatening them and then they just throw anyone towards you and they mark that as a date even if you don't accept it that is very far from professional company. I would just highly recommend you to find your own date you will be better off. I wouldn't recommend this company to my x and I really can't stand her that should tell you the entire story about ijl. Take care and good luck in your search for your next partner. Tommy......