clothing
It's Juliet (itsjuliet.com) has 140 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Claim this listingClothing & Underwear · San Luis Obispo, California
Excellent
Clothing & Underwear · Laguna Beach, California
Excellent
Clothing & Underwear · Torrance, California
Excellent
Clothing & Underwear · Escondido, California
Excellent
Showing 120 reviews with 1 star · Clear filters
mariah P.
I ordered a sweatshirt in April of 2022. After multiple emails and DM's on IG, little to no responses, I got a message saying there was a delay in shipping. It is now January of 2023 and I still have not received anything from them. SCAM!
Jenna M.
Extremely bad customer service. I bought a sweater. I’ve been wanting to return for 2 months now. They have been ignoring my emails after the first 3 advising me I was in line to return the sweater.
Gavin L.
Horrible experience. Ordered a sweatshirt. Was told all orders ship within 3 days. Multiple emails later, most unanswered, we received the sweatshirt 6 weeks later. The printing was crooked and two inches off center. It looked like a kid got a hold of his parents printing machine. Then to top it off, they made me pay for the return label. Avoid this company at all costs!
Latrecia H.
If I could leave ZERO stars,I would🤨🤨🤔 I ordered 2 items from them on 12-22-22. We still haven't received the merchandise!!! I've sent about 7-8 emails. They responded to 3. And 1 of them they said they sent to the wrong person. They stated that the PO attempted to deliver the merchandise twice. They then sent me an order/tracking #. The PO said the tracking # was invalid and that they haven't attempted any deliveries from the company to our address. I then looked the tracking # up as well,INVALID TRACKING #....... This company should be shut down!!!! DON'T ORDER FROM/SEND THIS COMPANY ANY$$$!!!!!
Nick B.
If I could leave zero stars I sincerely would. I’ve never sought to leave a clothing review before but wow this deserves it. The worst customer service might edge out the even poorer garments. Stay far away
JimB
Jacket ordered in April, 2022. Item never arrived. Candice replied on October 6, 2022 after many, many emails to customer service that refund would be issued. Many inquires after that about refund status - most recent on January 7, 2023 - 9 months after order placed and still no refund or jacket??? Crazy way to do business.
Response from It's JulietJan 12, 2023
Hello Jim, So sorry to hear about your experience, please reach-out one more time at [email protected], or shoot us a DM on FB or IG, The message will come directly to my team and we'll be able to get this sorted for you right away! Again, apologies for this experience, ItsJuliet.com is under new ownership, and getting issues like this taken care of is a top priority for us! Hope to hear from you soon, -It's Juliet Customer Relations.
Lisa S.
SCAM! Products never arrived and when I followed up by email I was given a false tracking number.
ivy R.
The order never arrived.... this is a complete SCAM. They even submitted a fraudulent shipping invoice to Amex when I disputed my charge. The "order" was placed 11/11 and I immediately got a bad feeling. I googled and read terrible reviews and knew the sweatshirt was never arriving. On 11/23 I sent an email asking about it and they said 7-10 business days plus 3 shipping days. Then they had the nerve to send a fake .shipping invoice to Amex saying delivered 12/6. SCAM beware