It's JulietReviews of itsjuliet.com

WORST ONLINE BOUTIQUE EXPERIENCE EVER. Can’t even say they’re a legit boutique as they say they’re from LA but all their items get shipped from China. Tried to cancel my order as it was taking way too long to ship but they assured me that I could return the item for a full refund when I received it. A month later I got the item and the quality was terrible. Smelled like a factory too. So I emailed Feebee that I would be returning the item and she confirmed that I would be receiving a full refund. I return the item with my own money and a month later still no refund. I think Diamond is the head of the support team and she hasn’t gotten anything done to help resolve this. They’re both avoiding the situation clearly and are trying to refuse me my refund. THEY ALSO BLOCKED ALL COMMENTS ON THEIR SOCIAL PLATFORMS SO PPL CANT CALL THEM OUT ON THEIR SCAM.

This place suck. I ordered something and received it two months later. They said they would help me with the return once I receive it and they haven’t answered a single email since I received it. Tried to do the return on the website and it says item is non returnable now. SCAM DONT ORDER FROM THEM

If I could give them no stars I would. Similar to a lot of the reviews I should have done my research before ordering from this scam. Placed my ordered in December & it finally arrived - the shirt looks nothing like any of the pictures & when I tried to return it wont even let me. Takes days to get in touch with customer service.

I placed an order over a month ago, the item has not even left the warehouse yet. I contacted customer service twice and twice they said it was shipped even though it has not shipped. USPS is still waiting on the item a month later and it has not even left their warehouse. They are dishonest in their email responses and make up stories even though they are a fraudulent company which I now realize. They are very vague in emails and give you a tracking link that does not show any updates with shipping status, but tell you it has shipped in the email, even though the link for tracking shows that it has not even left warehouse in over a month. This company is a fraud, do not lose money by purchasing with them and never receiving your item! The reviews that state otherwise probably work for this fraud company, and waiting over a month just for something to even leave a warehouse if it ever does is not legit

I purchased a piece over a month ago from this website without doing my due diligence which I normally do when ordering from a new website/brand. I wish I would have! I am a frequent purchaser of California shops and local businesses…as you should if you live in California to support those during the pandemic. It’s Juliet states that they are based in Los Angeles and are a local boutique. This is an ABSOLUTE LIE! I ordered a two piece set over a month ago and it still has yet to arrive. May I mention I live in San Diego and they are “located” in Los Angeles. After weeks of trying to get answers and lies about the shipping I was finally able to uncover the truth. This week, after a month of someone offering me a $20 gift card for the inconvenience (which I do not want because I will never order from this site again) I was able to answer my own question. I finally get a response stating that they have started the shipping process a month later…only to find out that it was submitted to ship January 5th. I placed my order on December 15th! Here is the real kicker! It’s states that they are located in LA and my shipping records show that it came from a warehouse in Henan, China. This is NOT a Local company to support and it’s a lie!!!! If you want to wait months and months and be lied to then this is your company!

It’s been over a month for expedited delivery. . Site is a scam. Going to file complaint with Amex.

Super unprofessional and shipping time is lengthy. Website is barley updated and I’ve had an issue using my store credit.

I don't think they really have any careful product quality control. I ordered a sweater from them and while it took nearly a month to arrive, I understood that shipping is slow due to the pandemic. Once the sweater actually arrived though everything was downhill from there. The quality of the product was HORRENDOUS. Seams were already unraveling, the pieces weren't even SEWN TOGETHER so that edges lined up, and it was in the oddest scalloped shape along the button edge which was NOT how it was pictured online. I immediately started the return process. This company expects you to cover return shipping costs, which for me was about $12. I dropped the sweater off, sent them the tracking information, and then, once again, WEEKS later had to request the refund on the sweater! RIDICULOUS. This company has robbed me of $12 still because I had to return the most outrageous excuse of a sweater that they had the audacity to charge $30 for. DO NOT BUY FROM THIS COMPANY.