Itshome KrossReviews of itshome.kross.travel

I ordered an apartment for rent from this company. Since there was not a single comment, I asked if everything was okay with the apartment. He replied that everything is fine, be calm. The day before the trip, I received a message that there were technical failures and it was impossible to live there, and they offered me another apartment, supposedly bigger (actually much smaller). To be fair, the place was closer to the center, but I wouldn't have chosen such an apartment in the ad, and the client is told right before his arrival that he will live where he tells you. The ordered apartment was supposed to have a balcony and a terrace, while the offered one did not have it at all, otherwise the apartment was small and the space was very cramped. Good lesson for the future to read comments about such companies here.

Terrible experience – Bedbug infestation and unsafe for families! We stayed at this apartment in Milan and it was an absolute nightmare. My children were bitten by bedbugs all over their bodies during our stay. They are currently covered in painful bites and we had to take them to the doctor because the situation got so bad that one of them even developed a fever from the allergic reaction. This place lacks basic hygiene and sanitary standards, and it is completely unacceptable to rent out a property in this condition. I strongly advise families to avoid this apartment at all costs. We are taking formal action through consumer protection channels.

Darei zero stelle se fosse possibile. Avevamo richiesto due appartamenti a Milano, uno di questi ci è stato dato in Viale Monza 92: su Google veniva localizzato come “centro islamico”, difatti ci siamo trovati in un quartiere del genere. Il palazzo in cui si sarebbe dovuto trovare il nostro appartamento era indescrivibile: vecchio, poco sicuro, al suo interno sporchissimo, era veramente un contesto macabro. Non ci siamo sentiti per nulla al sicuro e ce ne siamo andati, abbiamo preferito cercare altro perché erano condizioni assurde quelle in cui saremmo dovuti stare. Abbiamo chiesto ovviamente il rimborso ma non sono disposti a darlo, mi vedo quindi costretto ad agire per vie legali.

Avoid this company if you’re staying in Milan. Our apartment was infested with bed bugs. We discovered the infestation after our stay because we, unfortunately, brought them home with us. As a result, we had to spend thousands of euros on professional pest control and cleaning to get rid of them. A bed bug infestation can have serious financial and emotional consequences, and this completely ruined what should have been an enjoyable trip. We strongly believe that accommodation providers have a responsibility to ensure their properties are clean and safe for guests. These guys don’t feel any responsibility at all. They ignore our messages asking for compensation and when they response, they want us to feel bad for them because they are “a small company run by young people” We would never stay here again and cannot recommend this property to anyone. Please be aware of the potential risk before booking.

DIFFIDATE e LEGGETE TUTTE LE RECENSIONI!!! Esperienza pessima. L'unica cosa che è stata fatta con efficienza è stata incassare il pagamento. Quando si è presentato il problema, l'host non ha fatto alcun reale tentativo di trovare una soluzione, né ha mostrato disponibilità o interesse ad aiutare. Un comportamento profondamente scorretto nei confronti del cliente: prendere i soldi e poi lavarsene le mani non è il livello di servizio che ci si aspetta da un host serio. Mi sono sentito completamente abbandonato, senza assistenza e senza alcuna volontà di risolvere una situazione che avrebbe richiesto solo un po' di professionalità e buon senso. Esperienza che mi ha fatto perdere tempo, denaro e fiducia. Non lo consiglierei a nessuno

SONO DEI TRUFFATORI! STATE LONTANI, NON METTETECI PIEDE PER NESSUN MOTIVO, TUTTE LE LORO RECENSIONI POSITIVE SOMO COMPRATE. I LOCALI NON SONO AGIBILI FUORI LEGGE NON A NORMA DOVETE SPENDERE TUTTI I SOLDI IN MEDICINE, MALEDETI

Soggiornato in una casa a Milano, tutto molto pulito

Soggiorno davvero piacevole in un B&B gestito da Its Home. Ambiente pulito, accogliente e curato nei dettagli. Gestione professionale e comunicazione rapida ed efficace. Ottima esperienza, lo consiglio senza esitazioni.