karla A.
3 étoiles sur 5
la vue est superbe, la piscine au top. cependant il est difficile de se déplacer à pied dans la ville donc prévoir une voiture. le studio est sympa cependant il manque quelques équipements pour un séjour d’une semaine complète. et il y a beaucoup de fourmis c’est dommage… alors qu’on faisait hyper attention à ne rien laisser traîner. de plus, la climatisation est payante !!! ce n’est pas compris dans le prix alors qu’il fait une grosse chaleur en sicile. prévoir également les taxes de séjour en plus.
Response from ItalianvillasonlineSep 11, 2024
Good evening dear customer, In reference to what you reported regarding your stay at the Melograno apartment, we are obliged to contradict what you reported: Regarding the presence of ants, it should be noted that the structure is surrounded by a garden, where it is normal that there could be some ants. Since the veranda overlooks the garden, it is normal that if the guests leaves food or scraps, ants are attracted by it. It would have been appropriate to point this out immediately on site, so that the staff could provide you with insecticide and assistance. Furthermore, it is well known and therefore required by law, that the guests who stays in a tourist residence must pay the tourist tax, which is forwarded to the municipality. In fact, the regular receipt from the municipality of Castellammare del Golfo was delivered to you during your stay by the staff. It should be underlined that in the specifications related to the services of the structure, the payment of air conditioning on consumption was indicated, the guests did not in fact have any expense in this regard. Your rating does not correspond to the ratings given by all customers who have stayed at Melograno over the years, therefore we still thank you for leaving this review but but we consider your report to be irrelevant. Kind regards, Mediterranean Villa Rentals