Karl Epps I.
ISpeed To Lead
ISpeed To Lead Attn:Julia Sobchenko Dear Ms. Sobchenko, I am writing in reference to my request made in August 2024 to terminate services with ISpeed To Lead, as the services did not meet my expectations. During our communication, you assured me that a refund would be processed by your support team in a timely manner, with an expected resolution by August 23, 2024. However, this has not been the case. Furthermore, ISpeed To Lead charged my account an additional $608, totaling $912, after my cancellation request. As a result, I have initiated a formal dispute with Discover Card regarding these unauthorized charges. I am again formally requesting an immediate refund of $912 from ISpeed To Lead. Please note that I have cc’d Discover Card Business Resolution and Fraud Services, as your company processed additional charges after being notified of my cancellation. I expect this matter to be resolved within 24 hours of receipt of this letter. Failure to do so will result in further escalation with Discover and the appropriate authorities. Thank you for your immediate attention to this matter. Sincerely, Karl



