Isavela Compression GarmentsReviews of isavela.com

Very disappointing customer service and return experience I am extremely disappointed with my experience with Isavela. I purchased a compression garment from Isavela because I had previously received an Isavela garment through Sono Bello that I was very happy with. The new garment I ordered did not match the Sono Bello garment I had previously received from Isavela, so I decided to return it. I tried the new garment on for approximately 30 seconds immediately after getting out of the shower. I did not apply lotion, powder, oil, makeup, or any other product to my body. I then removed it and returned it. Isavela subsequently sent me photographs claiming that the garment had stains/marks and used that as the reason for denying my refund. I strongly dispute that claim. I have photographs of the Isavela garment I previously received through Sono Bello, which I have worn approximately three times, and there is not one mark on it. I provided those photographs to Isavela along with an explanation of what happened. I also sent Isavela a written letter and followed up by email asking them to reconsider and address my concerns. Unfortunately, I have received no meaningful response. I tried to resolve this directly and reasonably before posting this review. I am very disappointed that my concerns and evidence have apparently been ignored. I am sharing my experience so other customers can be aware of what happened to me. I would still like Isavela to reconsider the denial of my refund and resolve this matter fairly.

DO NOT BUY SURGICAL GARMENTS FROM THIS COMPANY! THEIR SIZING IS 3 SIZES SMALLER THAN THE OTHER 3 LEADING SURGICAL GARMENT COMPANIES. THEY WOULD NOT HONOR A RETURN EVEN THOUGH THEY ARE WELL AWARE THAT SIZES ARE NOT COMMONLY KNOWN PRIOR TO SURGERY! I WORK FOR A LARGE HEALTHCARE ORGANIZATION AND WE WILL NO LONGER BE RECOMMENDING THEM TO CLIENTS! THIS IS THE WORST MEDICAL COMPANY I HAVE EVER HAD TO DEAL WITH! THEY WERE AWARE THEIR SIZING IS 3 SIZES SMALLER AND DID NOT CARE! I ORDERED 6 OTHER SURGICAL BRAS FROM 3 LEADING COMPANIES AND THEY ALL FIT AS EXPECTED, BUT THESE DID NOT COME CLOSE IN APPORPRIATE SIZING! THEY WOULD NOT EVEN DISCUSS A REFUND LET ALONE ATTEMPT TO REPLACE GARMENTS THAT WERE SIZESD INCORRECTLY!

Terrible service. The garment arrived and was the wrong size. Following their return policy, I completed the return form and paid to send the garment back. After they had received it according to tracking, I never received an update. I finally called today for follow up and they said they would get back to me. Then, I received an email stating they would not process the return as the garment had been washed. The garment was never worn or washed. It was apparent even in the pictures they sent to me as proof. Upon reviewing similar complaints online, it is clear that there is no intention of ever honoring their return policy. My complaint is exactly what many others have described. I would recommend to purchase compression garments from a reputable provider.

Great product!!! terrible customer service make sure you know your size and also there IS A HUGE DIFF BETWEEN SMALL AND XSMALL THINGS WITH THEIR PRODUCT PROB 3 sizes smaller then a small I started with medium great, then a small and a month later went to x small and tried to return it but bc I tried it on and it had white dust on it that literally brushes off it was t able to be returned they so not care if you have bought and were turning out to be pretty loyal I also think they changed their production bc there product smelled like chemicals it was terrible the first 2 amazing the last one terrible!!!

I will never order from this company again. First the sizing is way off. They ran very small. I ordered 2 garmets so I could decide which would work better. Big mistake. All I did was try it on after a shower with my undergarments on. I returned it and they said there was something on it and would not refund. Plus u pay for return shipping and a restocking fee. Terrible customer service!

I purchased a garment from this company and tried to get a refund because the garment was way too small. After receiving the instructions and paying to have the garment shipped back I received it back in the mail. They say inspection saw a super faint white place probably from deodorant on the inside mid section of the garment. They just don't want to give me a refund, the place was so faint that it had to be circled just to find it. I explained it wasn't worn, only tried on and it was still denied as unacceptable. There were no marks on the outside, no smells or anything. I will never purchase from them again, I previously made 2 purchases and they fit but unfortunately they are not a company with integrity and I'm stuck with a garment that I can't use. Do Not Purchase if You're not 100% sure you can wear it!!!!

Please make sure you don’t try on garments, you won’t get your refund!! I tried it on bra was too small took off and place back in bag. I didn’t get refund because the lettering kind of rubbed off

I bought two compression garments. One was opened and one leg pulled up to knee level. It was way too small despite being the same size as one provided by my surgeon. Isavella refused a return of the opened garment claiming it was stained and had 'red dots'. They could not provide evidence of stains and supposed dots were in a place that never touched my body. This is not a reputable company so buy at your own risk and realize they do not honor any returns thst are opened at all.