Isabel GarretonReviews of isabelgarreton.com

Response from Isabel GarretonMar 23, 2022

Hello Marie, While we understand your frustration, when we spoke on the phone you said it had been sent to the cleaners and had shrunk. Having sold thousands of this exact gown and bib in cotton over our 30+ years of business, we are confident that if the care instructions are followed these items can and will be heirlooms for generations, as we have already seen with many clients over our long history. Please speak to your cleaner for not following the care instructions, cotton items washed in cold water and air dried do not shrink. We hope they will replace the gown or the gowns value for you.

Response from Isabel GarretonAug 3, 2021

Thank you for your feedback, we do email our entire customer list about the upcoming once a year sale as well as post on our social media and our blog, which appeared on the website homepage June 30th. Our warehouse sale is only once a year for in-stock merchandise only. If your item was not in-stock in the exact fabric/size combination at the date of the sale launch, it is not on sale. We certainly try to alert our customers and appreciate your feedback.

Response from Isabel GarretonJul 15, 2020

Dear Mrs Lobeira, Thank you for your message. When placing your order, there is an option to include a date needed and a comment section. In your order both items were blank. Your order was flagged as potential fraud because of the incorrect billing address, our team reached out you via email July 1 as your order was flagged as potentially fraud. We updated the billing details when you emailed back, but again no deadline was mentioned. Because at the time you placed your order the wrong billing information was input, the order entered our system July 2nd when this was corrected. With the 4th of July holiday, your order shipped in 2-3 business days on July 7th via our free shipping option. You were emailed a shipment confirmation when the item shipped, which includes tracking and estimated delivery date, and USPS delivered July 13th. We are sorry to hear that the gown did not arrive in time for your event due to the tight timeline of your order and billing address issue. We hope that the rescheduled event is memorable and special for your family. Wishing you safety and health in these strange times.

Response from Isabel GarretonJul 15, 2020

Hello Linda, Per your emails and phone calls with our team, your order shipped on June 23rd the same day of this review and delivered June 26th. If we can help in any way, don't hesitate to reach out to our team. Thank you