Iron StudiosReviews of ironstudios.com

I bought a She-Ra statue which arrived with a stain on her forehead under the tiara. They refuse to fix it or send a replacement which is what they should do with a resine statue this expensive. Never again I’ll buy from them.

To run away, you place an order, a month after no news. Yet the site states that the order is still in progress. You call customer service by e-mail to ask them for explanations and they say "no, no, do not worry the order is taken into account and I am running" Be careful, they sometimes take a week to answer you or forget you too. Ask you again to check (because the status of the order still does not change while the delivery date has expired) they tell you in the end " ah mince a bug. We’ll give you your money back. See you soon" What did I win? Nothing, I lost time (more than a month almost 2 months), the figurine I wanted is no longer available.et I had to do their work for them and report a problem on my order myself otherwise I could wait long. Customer service is nil and worthless. Are not merchant and hope you will still buy from them. So for me it’s over, worst seller ever. I do not recommend buying on this site. Run poor fool.

Pessimi…non spediscono dicendo che hanno spedito ..spero fallisca l’azienda

My parcel was not delivered (but the money on my account was debited). No answers since two weeks. Very sad of this

They started selling statues at 150 dollars/euros and that was their quality. 1/10 scale statues of average quality, nothing more. Then, who knows how, they got licenses and then they raised the prices probably to cover the costs... but the quality has not increased, on the contrary. They continue to sell 1/10 scale statues but now the prices are those of 1/6 or even 1/4 statues... and when they arrive at your home they are often damaged because the packaging is very poor. In addition they are late on deliveries by months or even years in some cases... many suppliers including me have stopped ordering their products and I would not be surprised if one day I woke up and it was told to me that Iron Studios has declared bankruptcy and left many collectors high and dry. Do not buy from these brazilian slackers.

Never answer emails for weeks not sure if they have any customer service.

A terrible company with shady tactics. They do not give you any idea of shipping costs when preordering, then when your item is ready hit you with extortionate shipping prices. When you query it, they ignore you. They don’t respond to emails. Would never deal with again.

Only shop at Iron Studios if you use a browsers that protect your information. Their website doesn't let you adjust what cookies they have tracking you, or even allow you to see them. Where most companies allow you to do this, all Iron Studios has as an option is "accept and continue" essentially forcing you into giving them whatever information they want, regardless of how you feel about it.