iRESTOREReviews of irestorelaser.com

Response from iRESTOREMar 16, 2026

Hi Jovaun, Thank you for sharing your feedback. We sincerely apologize if your experience with our customer service felt impersonal or frustrating, as this is not the experience we want our customers to have. We appreciate you bringing this to our attention and for giving us the opportunity to make things right. Your feedback will be shared with our team so we can continue improving our support.

Response from iRESTOREMar 9, 2026

Hi Maura, Thank you for bringing this to our attention, and we sincerely apologize for the delay and the frustration. Upon checking, your order is now in transit. Our Customer Service team will be reaching out to you personally to provide the latest tracking update and ensure you have the most accurate delivery information. We truly appreciate your patience and understanding, and please don’t hesitate to let us know if there’s anything else we can assist you with in the meantime.

Response from iRESTOREMar 9, 2026

Hi Lyn, Thank you for sharing your experience with the iRESTORE device. We're sorry to hear that you did not see the results you were hoping for. Please note that results can vary from person to person. Hair growth treatments can depend on several factors such as the stage of hair loss, consistency of use, genetics, and overall health. While many users experience improvement, others may see slower progress or different outcomes. If you’d like, our support team would be happy to review your usage and provide guidance to ensure the device is being used as recommended, as well as discuss possible next steps. We truly appreciate you giving the treatment a try and sharing your feedback.

Response from iRESTOREMar 6, 2026

Hi Chris, Please note that orders shipped outside the United States may be subject to customs duties, taxes, or other fees imposed by the destination country. These charges vary by country and are determined by local customs authorities, so we’re unable to predict or control them. For more information, please contact your local customs office. You may also review our Terms of Service here for reference. Please note that Freedom Laser Therapy is not responsible for covering these charges, and they must be paid by the recipient (importer of record).

Response from iRESTOREMar 5, 2026

Hi Anita, We're sorry to hear that you experienced an issue with the device. Upon checking, it appears that the problem has been resolved through basic troubleshooting with one of our customer representatives. Let us know if you have further concerns, and we'll be there to guide you every step of the way.

Response from iRESTOREFeb 26, 2026

Hi Ryan, We’re truly sorry to hear about your experience. We understand how frustrating it is to have a package stolen, especially when you were expecting support through the shipping guarantee. While we do offer a Shipping Protection, it does come with specific terms and conditions that must be met in order to qualify for a replacement or refund. These requirements are outlined in the policy and typically include timelines for reporting, documentation, and confirmation details. If any of the required conditions are not fulfilled, we’re unfortunately unable to reship the order or process a refund. We know this isn’t the outcome you were hoping for, and we understand how disappointing that can be. Our team’s goal is always to follow the policy fairly and consistently for all customers.

Response from iRESTOREFeb 25, 2026

Hi Barb, We sincerely apologize for the inconvenience. This is absolutely not the experience we want you to have, especially with a brand-new device. We tried calling you to make things right, but the call was routed to voicemail. We’ll attempt to reach you again tomorrow, and one of our representatives will also follow up via phone or email to ensure we connect. Please rest assured that your case is being prioritized, and we’ll handle this accordingly to get it resolved as quickly as possible.

Response from iRESTOREFeb 19, 2026

Hi Sandy, We’re truly sorry to hear about your experience, and we sincerely apologize for any inconvenience this has caused. That’s definitely not the experience we want you to have. We’d really appreciate the opportunity to make this right. Please feel free to reach out to our Customer Service team so we can better understand what happened and assist you further.