iRESTORE Reviews | Read Customer Reviews of irestorelaser.com

iRESTORE Reviews | Read Customer Reviews of irestorelaser.com

iRESTORE reviews

Showing 80 reviews with 4 stars · Clear filters

Cs
Dec 12, 2024
It was just really hard when I ordered…
It was just really hard when I ordered the hair growth kit I could afford and you asked if I wanted to upgrade… and had to say no again to the better product. Just made me feel bad.
Response from iRESTOREDec 12, 2024
Hi Carly, Thanks for purchasing the iRESTORE Pro device. I’m sorry to hear that our upgrade offer made you feel uncomfortable. That was never our intention, and we appreciate you sharing your experience. We value your feedback and are working to improve our approach to these options in the future. Thanks, and I wish you all the best on your hair growth journey.
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Mackenzie D.
Dec 6, 2024
Good Functionality, Underwhelming Packaging
I like the functionality of the product, and ease of use. I was underwhelmed with the packaging of the mask and product. For this price point I would have expected more. For example, a piece of cardboard was bent to fit inside the box and shoved on top of the mask box and products. The face products are in plastic bottles and the calming facial sprayer is narrow and aggressive, not a gentle mist. At this price point, the details matter and I didn’t feel like I was receiving a luxury product. Another thing to consider is the eye protection prevents the mask from sitting directly on the skin. I can’t speak to the effectiveness of the product yet.
Response from iRESTOREDec 7, 2024
Hi Mackenzie, Thank you for sharing your feedback with us. We’re glad to hear you appreciate the functionality and ease of use of the Illumina Face Mask and the RENEW Red Light Essentials Kit, but we’re truly sorry to learn that certain aspects of the packaging and product details didn’t meet your expectations. Your concerns about the packaging, the facial spray, and the eye protection are incredibly valuable to us as we continuously strive to enhance our products and customer experience. Please rest assured that we will take your feedback into account as we work on improvements. We appreciate your thoughtful input and your patience as you evaluate the product's effectiveness. If there’s anything else we can assist you with or further clarify, don’t hesitate to reach out.
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Blanca
Dec 6, 2024
Order shipped quickly
Order shipped quickly
Response from iRESTOREDec 6, 2024
Hi Bianca, Thanks for ordering the iRESTORE Pro device. We're delighted to hear that you received it immediately. We're looking forward to hearing positive results in the coming weeks.
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Hana
Dec 5, 2024
Nice mask
The mask is light weight and easy to use while doing chore. The one think I don’t really care for the the translucent front. It looked cool the 1st time that I turned it on, but then it’s just really bright, and reflected off the screen of my phone and iPad, and it can cause discomfort for other people in the same room with me due to the brightness.
Response from iRESTOREDec 5, 2024
Hi Hana, Thank you for your feedback! We're glad you find the Illumina face mask lightweight and easy to use. We appreciate your thoughts on the translucent front. While it’s designed for a unique look, we understand how the brightness can be distracting at times. Your input is valuable, and we’ll share it with our product team for future improvements. If you have any other suggestions, we’d love to hear them! Thanks and wishing you all the best!
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Polly
Nov 21, 2024
Eagerly awaiting our helmet.
We haven’t received the helmet yet, but the website experience was good. There was enough information for me to understand that this device is like the one I use for my eyes. I understand the science behind that one.
Response from iRESTORENov 21, 2024
Hi Polly, Thanks for the feedback. I have already contacted our fulfillment team to prioritize your order. We're glad to hear that you find the website very informative and easy to use. In the meantime, let us know if you need anything else.
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Diane N.
Nov 13, 2024
The iRestore professional has given me excellent results.
The irestore professional has been great. I have had excellent results. The reason for the 4 star review is the customer service. If you need to ask a question, forget it. Don't expect a response if you email them. This could be a major problem if you have a problem with your device. The company needs to spend some money and get a professional team as the face of the company.
Response from iRESTORENov 13, 2024
Hi Diane, Thank you for your feedback and for sharing your positive experience with the iRESTORE Elite device! We also appreciate your honest comments on our customer service. I want to assure you that we’re committed to responding to all customer inquiries as quickly as possible. We’ll certainly take your feedback to heart as we continue working to enhance our customer experience. Thank you again for your support and for helping us improve.
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Steven
Nov 5, 2024
iRestore Professional
Moderate success for me with the iRestore Professional, which I used for ~10 months. I had planned to keep using it despite the lack of significant benefit. Unfortunately it stopped working consistently (faulty electrical connection). I was quite disappointed, but when I contacted their service department, I was pleasantly surprised. They promptly replied to my emails, and they sent me a free replacement iRestore Professional, and did not request my old one back. It is not working all the time, but this was as hassle free as any warranty claim I have ever made.
Response from iRESTORENov 5, 2024
Hi Steven, Thank you for the feedback! We’re glad to hear you’re committed to using the device, even with gradual progress, patience and consistency are indeed key. It’s great to know the warranty process met your expectations, and we're here to support you in every step of your hair growth journey. If you have any questions or need further assistance, please don’t hesitate to reach out!
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Greg
Oct 19, 2024
Good and not so good.
The iRestore Pro worked well so, I decided to upgrade to the Elite. Customer service quickly responded and answered all my questions. However, there was a slow shipping response for an expensive product. Very frustrating.
Response from iRESTOREOct 21, 2024
Hi Greg, Thank you for sharing your experience with us and for choosing to upgrade to the iRESTORE Elite! We're glad to hear that the Pro worked well for you. However, we sincerely apologize for the shipping delay. We understand how frustrating it can be, especially for a high-value item, and we're committed to improving this aspect of our service. Your feedback is valuable, and we'll be working to ensure faster shipping times moving forward. If you have any other concerns or questions, please don’t hesitate to reach out. We're here to help!
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