iRESTOREiRESTORE is the trusted leader in innovative red light therapy solutions, with over 500,000 satisfied customers. Our FDA-cleared systems combine the most powerful lasers and LEDs on the market, clinically proven to promote hair regrowth and support younger-looking skin. Harnessing the power of advanced low-level laser therapy (LLLT), our devices stimulate cells, increase cell metabolism, and improve circulation, helping you achieve fuller hair and firmer, healthier skin.From combating hair loss to reducing signs of aging, our cutting-edge technology offers a complete wellness routine. Committed to quality and customer satisfaction, we also offer a range of premium hair and skin care products to complement your journey toward a healthier, more confident you.
iRESTORE (irestorelaser.com) has 1,313 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Claim this listingHair Care & Styling · San Francisco, California
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Showing 322 reviews with 1 star · Clear filters
Rodolfo M.
My product was returned. Never delivered. I've contact the chat and they said the will call me back but nothing...where is my product or I want my money back.
Response from iRESTOREMar 27, 2026
HI Rodolfo, We sincerely apologize for the inconvenience. Please rest assured that your order has been prioritized for reshipping, and you will receive an update as soon as possible. Thank you for your patience and understanding.
Lena
I did not buy irestor, since I was requested my id and credit card info to be emailed in order for my purchase to be completed. I thought it was somewhat suspicious.
Response from iRESTOREMar 27, 2026
Hi Helen, We sincerely apologize for the inconvenience. The request for additional documents is part of our security process designed to protect both our customers and our company from potential fraudulent transactions. This step is only triggered in certain cases where our system flags an order for an extra layer of verification, helping ensure that the purchase is authorized by the cardholder.
Steve
Brought a helmet but it didn't work at all for my hair loss. Now iRestore keeps sending me multiple spam text messages from different numbers that I can not block. You also can't unsubscribe. Their customer service will tell you anything to get rid of you after they have your money. Would not recommend as the service and products are hit and miss.
Response from iRESTOREMar 27, 2026
Hi Steve, We’re really sorry to hear about your experience, and we understand how frustrating this must feel. Hair growth treatments, especially light therapy devices, can produce different results from person to person. Factors like the stage of hair loss, consistency of use, and individual response all play a role, which is why outcomes can vary. That said, your concerns about receiving multiple messages and difficulty unsubscribing are absolutely valid and not the experience we want for our customers. We want to help get that resolved right away. If you can share the numbers or confirm your contact details, we’ll make sure you’re properly removed from all communication lists. We also want to make this right regarding your overall experience. If you're open to it, we’d be happy to review your case further and explore available options.
Thomas
I placed an order and immediately realized I used the wrong card. I went online to try to cancel the order so I can reorder with the correct card. You cannot cancel online. I then called to centerline the order I just placed 5 minutes earlier at 11:30pm. I was told there will be a 10% cancellation fee, so basically $100 bucks to cancel an order that was 5 minutes old. Screw that.
Response from iRESTOREMar 23, 2026
Hi Thomas, Thank you for sharing your concern. We understand how frustrating this situation can be. Our policy states that once an order is successfully placed, it is immediately processed in our system for fulfillment. Because of this, cancellations are subject to a 10% cancellation fee to cover payment processing and administrative costs incurred once the transaction is completed. Upon reviewing your order, it appears that it has already moved forward in the processing stage. As a result, the order has been proceeded with as scheduled. If you still need assistance after receiving the item or have any other concerns, please feel free to reach out and we will be more than happy to help. We appreciate your understanding.
Zachary
These prices are wild for something that may not even work. It's kinda sad the world we live in. This company takes advantage of desperate people. These products are made in China and are cheaply made. It cost nowhere near the price of these products. You guys should be ashamed of yourselves.
Response from iRESTOREMar 23, 2026
Hi Zachary, I hear your frustration, and I appreciate you being candid about how you feel. That said, I want to clarify a few important points. Our devices are not cheaply made or arbitrarily priced. They are built using premium, medical-grade materials and are specifically designed with safety, durability, and effectiveness in mind. Each component—from the internal electronics to the light-emitting elements—is selected and tested to meet strict quality and safety standards. In addition, the pricing reflects more than just the physical product. It includes: Extensive research and development behind the technology Clinical testing and safety certifications Quality control and manufacturing standards Customer support and warranty coverage We understand that results can vary from person to person, and it’s completely valid to question whether something will work for you. That’s why we aim to be transparent about expectations and provide guidance on proper use to maximize outcomes. Your feedback is important, and we take concerns like this seriously. If there’s anything specific about the product or your experience that you’d like us to address, We're here to help.
Thomas H.
Too expensive too immobile
Response from iRESTOREMar 18, 2026
Hi Thomas, Thank you for your feedback. Our device is premium-made with high-quality, medical-grade components, which is reflected in its price. The design also ensures consistent and effective light therapy coverage during each session. We appreciate you sharing your thoughts.
Kirk
I wished I had read through the fine print before purchasing the Irestore Elite Helmet. While the one-year trial period to return this product is generous, I was not aware of the nearly $500 (25%) restocking fee. I wish the company was more direct with buyers about this return policy.
Response from iRESTOREMar 17, 2026
Hi Kirk, Thank you for sharing your feedback. We understand how important it is for customers to clearly understand the terms before making a purchase, and we appreciate you bringing this up. Our 365-day money-back guarantee allows customers to try the device for up to one year. If you decide to return it within that period, a 25% restocking fee is applied to the refund, which helps cover refurbishment, testing, and processing of returned devices to ensure they meet quality standards for future use. We understand that return policies can sometimes be overlooked, and we truly appreciate your feedback. It helps us improve how we communicate these details so customers can make fully informed decisions before purchasing.
Angela
Unfortunately my experience has not been a positive one. I went and purchased the iRestore executive one and throughout the purchase process, nothing was mentioned about custom/duty free (I live outside of US). Once the product arrived, I was slapped a $250+ custom fee. I understand that's outside of the company's control but the company should make it clear to consumers that there might be an additional fee that we would have to pay for. I refused the package and it was to be sent back to sender. When I contacted customer service, they informed me that I would have to pay return shipping (which is fine), 25% service fee, and any custom fee for the package going back to USA. I'm not sure why it's a 25% and not a flat rate of return fee. Especially since the website advertise 100% satisfaction or refund. Also, why am I responsible for custom fee when the package is going back to original sender? Overall, the customer service made me feel like they just wanted to scam money from me and it did not feel like a legit reason for all the deduction. Their products are not cheap and overall customer service follow through is terrible.
Response from iRESTOREMar 16, 2026
HI Angela, Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We understand how frustrating unexpected fees can be, especially when ordering internationally. Please note that orders shipped outside of the United States may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are determined by the local customs authority and are not collected or controlled by our company. Because customs regulations vary widely from country to country, we are unfortunately unable to predict the exact amount that may be charged. For this reason, we advise international customers that these potential fees are the responsibility of the recipient. Regarding refused shipments and returns, when a package is declined or returned to sender from an international destination, several costs may be incurred. These can include return shipping charges from the carrier, applicable customs processing fees for the return shipment, and a 25% restocking/service fee as outlined in our international return policy. This policy helps cover handling, processing, and international logistics costs associated with returned devices. We understand that our 100% satisfaction guarantee may cause confusion in these situations. While we do stand behind our products and offer refunds for eligible returns, international orders are still subject to the applicable shipping, customs, and restocking policies since these costs are outside of our control. That said, we genuinely value your feedback and will be sure to share your comments with our team, as transparency around international shipping fees is very important to us. If there is anything further we can review regarding your order, please let us know and we’ll be happy to assist.