iRESTORE Reviews | Read Customer Reviews of irestorelaser.com

iRESTORE Reviews | Read Customer Reviews of irestorelaser.com

iRESTORE reviews

Showing 80 reviews with 4 stars · Clear filters

Griselle S.
Mar 19, 2025
Fast communication
Fast communication
Response from iRESTOREMar 19, 2025
Hi Grisselle, Thanks for the positive feedback, and I wish you all the best!
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chuong
Mar 18, 2025
i think the live chat is slow and lack…
i think the live chat is slow and lack of enthusiatic. I don't really feel being taking care as a customer
Response from iRESTOREMar 18, 2025
Hi Chuong, We are truly sorry to hear that your recent experience with our live chat support was not up to your expectations. We apologize for not making you feel adequately cared for as a customer. Providing excellent customer service is a top priority for us, and we take your feedback seriously. Thank you for bringing this to our attention. If you have any further concerns or would like to discuss this further, please don’t hesitate to contact us directly. We are committed to resolving any issues and regaining your trust.
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Johanna
Mar 5, 2025
Elite
Delivery was fast. The device is easy to use. I have been using the Elite together with the Growth Activator serum and the Advanced Growth hair formula for 10days and it's still too early to see visible results. I'm expecting that in 3 to 4 months, I may have good news.
Response from iRESTOREMar 5, 2025
Hi Johanna, Thank you for sharing your experience with the iRESTORE Elite device, Growth Activator serum, and Advanced Growth hair formula! It’s great to hear that the delivery was fast and the device is easy to use. Hair growth journeys often require patience, and it sounds like you’re off to a solid start. While 10 days is early, many users report visible results after consistent use for several months. Your expectation of seeing progress in 3-4 months aligns with typical timelines for such products. Stay consistent, and we hope you achieve the results you’re looking for! Keep us updated on your progress.
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Steve
Feb 27, 2025
Head fit was too tight
Head fit was too tight
Response from iRESTOREFeb 28, 2025
Hi Steve, We appreciate you letting us know about the fit issue. We understand that a too-tight fit for your iRESTORE Pro device can be uncomfortable. We’re pleased to share that we’ve already addressed your concern, and a set of small foam pads is being shipped to you to help optimize the fit. If you need anything further, please reach out to our support team, and we’ll do our best to assist you. Thanks and wishing you all the best!
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customer
Feb 20, 2025
I had only placed the order so looking…
I had only placed the order so looking forward to getting started. I was a bit disappointed to learn that the payments outside of US were not eligible for breaking the payments using Affirm. It’s a lot to put down all at once. For that reason I rated 4 stars.
Response from iRESTOREFeb 21, 2025
Hi John, Thank you for your ordering the iRESTORE Elite device and we’re excited for you to get started! We understand your disappointment regarding Affirm financing limitations outside the US. We appreciate your feedback and will certainly take it into consideration as we explore expanding financing options in the future. Wishing you all the best on your hair growth journey!
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Sally Ann J.
Feb 12, 2025
Ordered the High End Helmut
Ordering was easy from my end but they seemed confused, sending me an email asking if I was "still considering" purchasing one. It arrived packed very nicely with extras. It is straight forward and easy to use. Just 12 min per day and it has a timer with auto shut off. It states in the packaging that results can be anticipated in approximately 6 months. I'll check back in then.
Response from iRESTOREFeb 13, 2025
Thanks for your feedback! We’re glad the ordering process was easy for you, and you’re happy with the packaging, extras, and ease of use. We apologize for the confusing “still considering” email and are working to fix that issue. We’re excited you’re starting your journey with our product and appreciate you noting the 6-month expectation for results. We look forward to hearing about your progress then! If you have any questions in the meantime, please reach out.
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John F.
Feb 3, 2025
Great Customer Service
Great Customer Service. Honeylin was very helpful in providing an extra incentive to purchase in the form of an additional discount and promptly cancelled my original order so I could submit a replacement order.
Response from iRESTOREFeb 3, 2025
Hi John, Thank you for your kind words and for purchasing the Illumina Face Mask! We're delighted that Honeylyn provided excellent service and helped make your purchase smoother. We'll be sure to share your feedback with her, she’ll be happy to know she made a positive impact! If you ever need any assistance in the future, don’t hesitate to let us know. We appreciate your support!
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kathy
Jan 31, 2025
This product came highly recommended so…
This product came highly recommended so very excited to try. Obviously will take time to know how good it works. Ordering was easy and delivery was fast. The reason for not giving five stars is that this product is very expensive. And I’m OK with that. But then at the bottom of purchase page, they wanted $10 extra to guarantee shipment arrived undamaged. I feel when you’re paying hundreds of dollars for a product, that guarantee should be included, not an extra charge.
Response from iRESTOREJan 31, 2025
Hi Kathy, Thank you for sharing your feedback! We're thrilled to hear you found ordering easy and delivery fast, and we’re excited for you to try the product. Regarding the shipping protection, we understand your concern. It’s offered as an added layer of assurance for a premium product like this, ensuring peace of mind in case of any unexpected damage during transit. That said, we truly value your input and will share your thoughts with our team. If you have any questions or need assistance, we’re here to help!
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