iRESTOREReviews of irestorelaser.com

Response from iRESTORESep 20, 2024

Hi Janie, Thank you for taking the time to share your feedback. I sincerely apologize for the inconvenience you've experienced with your device, and I understand how frustrating this must be, especially given your efforts to use it as a preventative treatment. Please rest assured that we take situations like this very seriously, and we are committed to investigating what happened. We have requested additional details to assist you further, and one of our customer support team will contact you promptly. We aim to ensure that you receive the help you need, and we appreciate your patience and understanding as we resolve this issue.

Response from iRESTORESep 4, 2024

Hi Nicholas, Could you please let us know which app you're being prompted to download? We also send email notifications with tracking details, and typically, you should be able to view these details without needing to download an app, whether the courier is DHL or USPS. Thanks!

Response from iRESTORESep 2, 2024

Hi Judy, Thank you for reaching out and sharing your experience. I understand how you’re feeling, and I’m sorry to hear that you haven’t seen the results you were expecting so far. It’s important to note that hair growth can vary significantly from person to person. While some people do see changes within the first 3 months, others may require a bit more time. Typically, results can be expected within 6 to 12 months of consistent use. Consistency is key, and continuing with the therapy as directed will give it the best chance to work. If you have any questions or need further guidance as you continue, please don’t hesitate to contact us. We’re here to support you every step of the way.

Response from iRESTOREJul 15, 2024

Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you've experienced. We're committed to resolving this issue and making things right for you. Please know that we are currently investigating the matter and will prioritize a resolution. Our goal is to ensure your satisfaction and regain your trust. We will be in touch shortly to confirm the next steps. Thank you for your patience and understanding.

Response from iRESTOREDec 21, 2023

We sincerely apologize for any confusion caused by the discrepancy between what our representative conveyed and the actual amount you incurred. Rest assured that the representative you spoke with will have the proper feedback to ensure the high quality of service you truly deserve. As per our shipping policy, depending on the shipping location, your order may be subject to import taxes and other fees charged by the local customs authority. We have no control over these charges, nor can we predict what they may be. We also apologize for the delay in receiving the device and battery pack. I know how you feel, and I myself am a consumer and understand how this may be taxing on your part. Unfortunately, the holiday rush has posed challenges to our supply chain, contributing to the prolonged delay. Also, regarding the foam pads, I have already escalated the issue to upper management to ensure that this will not happen again. We want to express our sincere regret for the overall frustration and disappointment you've experienced. We value you as a customer and are committed to making this right. Please be assured that we are taking immediate steps to address these issues and prevent them from occurring in the future.

Response from iRESTORESep 9, 2023

Good Day! We're sorry to hear about your shipping cost and the issue with the professional hamlet. Your feedback matters, and we're committed to resolving this. Shipping costs can vary, but we're actively working on more cost-effective solutions for UK customers. Regarding the hamlet issue, we've received your video and pictures and are investigating. Our support team will contact you soon with a solution. We apologize for any inconvenience and appreciate your patience.

Response from iRESTOREJul 12, 2023

Hi Adriana! Apologies if the import fees came to you as a surprise. However, our policies are posted on our website for everyone's access as we cannot predict the charges imposed by each country's local government. We also cannot predict questions each customer may have, so we have our policies readily available on our website and have different channels to reach out to our customer service for assistance. In terms of the results, it generally takes 3-6 mos. to see visible results with consistent use. However, individual results vary as hair growth & current stage of hair cycle are different for everyone. Some users reported seeing new growth & improved hair health early on, while others noticed great results even after 12 mos. For further questions and assistance, please reach out to us at [email protected]. Thank you, and have a good one!