Andrey
Think twice.
I used the iRestore device consistently and exactly as recommended for over a year. Unfortunately, I did not experience any meaningful improvement in hair growth or hair restoration results. To be fair, I had already been dealing with hair loss for more than 5 years before starting treatment, so individual results may vary. However, my biggest disappointment was not only the lack of results, but the way the “money-back guarantee” actually works. The product is heavily marketed with a “money-back guarantee,” which naturally creates the expectation of a full refund if the treatment does not work for you. Only after requesting a refund did I learn that they deduct an 18% service fee from the refund amount. In my experience, this was not communicated clearly during the purchase process. Customer support was polite and responsive throughout the process, but the company ultimately refused to waive the fee. Overall, I feel the advertising around the guarantee creates expectations that do not fully match the actual refund experience.
Response from iRESTOREMay 1, 2026
Hi Andrey, Thank you for sharing your experience, and we truly appreciate your honest feedback. We understand how the term “money-back guarantee” can create the expectation of a full refund, and we’re sorry for any frustration this caused. Our goal with the guarantee is to give customers enough time to try the treatment and see if it works for them, especially since hair growth results can vary and often take several months. The service fee is in place to help cover a portion of the non-recoverable costs associated with offering an extended trial period. These include payment processing fees, shipping and handling, and the fact that used personal care devices cannot be resold. This allows us to continue offering a longer evaluation window while maintaining the quality and support we provide. That said, we understand your point about clarity, and your feedback is valuable. We’re always looking for ways to improve how we communicate our policies so expectations are set more clearly from the start. We’re glad to hear our customer service team was able to assist you politely and promptly, and we appreciate you taking the time to share your experience.