iRESTORE Reviews | Read Customer Reviews of irestorelaser.com

iRESTORE Reviews | Read Customer Reviews of irestorelaser.com

iRESTORE reviews

Showing 59 reviews with 2 stars · Clear filters

YS
Feb 20, 2025
The upgrade at the check out was confusing
The upgrade at the check out was quite bad. it gave the total came to be 2 helmets. Customer service chat gave me the answer that it will be fixed by the next morning but there was no apology about the confusing/wrong check out total and the answers were quite dry. I had to spend too much time trying to figure out what went wrong.
Response from iRESTOREFeb 20, 2025
Hi Yunhee, We sincerely apologize for the confusing experience you had with the upgrade at checkout. We understand it incorrectly indicated a total of two helmets, and we regret that our customer service chat response was not more empathetic. We are actively working to fix this issue and ensure it doesn’t happen again. Thank you for bringing this to our attention.
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Anonymous
Feb 8, 2025
I haven't received my purchase!
I haven't received my purchase--their delivery process is EXTREMELY disappointing! Amazon gets $5 items delivered in 1 day, yet I spent more than $2500 with iRestore and it's going to take 8-10 days to get my product!!! Are they INSANE??? They are so at risk of people like me returning their products because they are making us wait!!!! If we spend $2500...or even $200, get me my product overnight or 2nd day!!!! There is no excuse for making me wait!!!! And they have thousands of dollars of my money while I wait more than a week for their products! By the time the product gets here I'll be so frustrated!! This company CHEAPS OUT on delivery! Would it kill them to spend $25-50 to overnight ship me my $2500 purchase and make me excited to have spent that money???
Response from iRESTOREFeb 10, 2025
Hi, We sincerely apologize for the disappointment in our delivery process and for the frustration caused by the shipping time. We understand your expectation of faster delivery, especially given the amount you spent, and we regret that we didn’t meet that expectation. We’re willing to resolve this issue and improve your experience. Please get in touch with our customer service team directly so we can discuss options and find a solution.
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Mav
Jan 20, 2025
Very delayed shipping and lack of…
Very delayed shipping and lack of transparency overall. Customer Service was not effective.
Response from iRESTOREJan 21, 2025
Hi Mav, Thank you for your feedback. I’m sorry for the delayed shipping and lack of transparency you’ve experienced. To help us resolve this quickly, please reach out directly to our customer service team at [email protected] with your order details. We’ll review your case immediately and prioritize making things right. Thank you for your understanding and patience.
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Lisa S.
Jan 19, 2025
Not adhering to Truth in Advertising
I am very disappointed that the +$2K Item is sent vis USPS and not by FedEx or UPS which is a much credible means of transport. Furthermore, I wrote 4 days ago inquiring the status of my order and have not received a response. So thus far, my experience has not been positive. Fingers crossed I receive my item and who knows when! I will let the infkurbxers and their subscribers know about my issues so they are aware PRIOR to purchasing. I don't believe they are following Truth in Advertising guidelines.
Response from iRESTOREJan 20, 2025
Hi Lisa, Thank you for reaching out and sharing your concerns. We understand your frustration regarding the choice of shipping carrier and the delay in our response, and we appreciate your feedback. We’ve already contacted you directly with an update on the shipping progress of your package. Please rest assured that we are closely monitoring the delivery and will follow up to ensure it arrives as expected. We value your feedback and are reviewing our processes to improve communication and the overall experience for our customers. If you have further questions or need assistance, please don’t hesitate to let us know. Thank you for your understanding.
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Melissa
Jan 8, 2025
I ordered a week ago and my order still…
I ordered a week ago and my order still has not shipped. Customer service texted me back after I inquired and said they would check into it yesterday and I still haven’t heard. I’m thinking about canceling my order if it doesn’t ship by tomorrow.
Response from iRESTOREJan 8, 2025
Hi Melissa, I’m really sorry about the delay with your order and the lack of updates, and it’s not the experience we want you to have. I completely understand how frustrating this must be, especially after waiting for over a week and not hearing back when you followed up. The good news is your order for Illumina Face Mask has now shipped, and you should receive the tracking details very soon. We’re working hard to make sure it gets to you as quickly as possible. Thank you so much for your patience and understanding while we resolved this. If you need anything else or have any concerns, please don’t hesitate to let us know.
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Justin
Dec 20, 2024
Shipping Delay
I ordered a mask on 16 Dec and your site said it would be delivered between 20-22 Dec. But the shipping info says it is not going to be here until 28 Dec.
Response from iRESTOREDec 20, 2024
Hi Justin, Thank you for reaching out, and I sincerely apologize for any confusion regarding your order of Illumina Face Mask. Please note that fulfillment typically takes 1–2 business days, and delivery takes an additional 5–7 business days. Based on these timelines, your order is still on track. We truly appreciate your patience and understanding. Thanks and wishing you all the best!
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Peter
Dec 17, 2024
USD versus AUD
First, the price indicated in $ turned out to be USD instead of AUD which added 58% to the AUD price I had in mind. Cancellation policy is not clear Difficult to track the order online
Response from iRESTOREDec 17, 2024
Hi Peter, Thank you for reaching out and sharing your concerns. I sincerely apologize for any confusion regarding the pricing and cancellation process. Since we’re based in the United States, all prices on our site are listed in USD. I completely understand how this might have led to unexpected charges when converted to AUD. Also, we allow orders to be canceled as long as they haven’t been shipped. If you ever need assistance with tracking or canceling an order in the future, please don’t hesitate to contact us and we'll be there for you in a heartbeat.
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Laurier
Oct 6, 2024
Constant, Obnoxious Review Requests
This is the fifth time I've been asked to give a review despite not even having received the product yet. I've asked to be removed from this 'spam review request list' and have been assured each time that I would be, but here we are again ... so, I'm writing this review that you've so wanted me to write. I have no idea what the product will be like, but I'm hoping that my experience with it will be more positive than the overly eager/obnoxious pre-reception review request process. I hate to write this, but you asked for it.
Response from iRESTOREOct 7, 2024
Hi Laurier, We sincerely apologize for the repeated review requests and the frustration caused, especially since you haven’t received the product yet. We understand how frustrating this must be, and I’m genuinely sorry that our previous assurances weren’t followed through. Rest assured, we’ll immediately remove your details from our database to prevent you from receiving further marketing offers, surveys, or review requests. Thank you for bringing this to our attention, and again, I’m sorry for the inconvenience.
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