TJ L.
Very disappointed my experience!
Very disappointed with my experience purchasing from iRestore. First issue was the surprise duty/customs charges of over $200 with no clear warning during checkout. Other companies usually make these costs obvious upfront or include them in the final price. This was a huge and frustrating surprise after purchasing. Second, the checkout experience using Shop somehow pulled in my wife’s email and phone number onto my order without me intentionally selecting or entering her information. This created a major issue because the product was meant to be a gift for her. The shipment ended up delayed and held at customs due to conflicting information tied to the order. What made this worse was the response from support. Instead of properly investigating the issue, I was treated like I didn’t understand how to manage my own data. The concern here is clearly around data sharing/autofill behavior between platforms, and nobody acknowledged that seriously. I still have not received meaningful follow-up. On top of that, most communications felt focused on upselling instead of actually resolving the problem. Overall, between the hidden costs, shipping delays, data/privacy concerns, and poor customer service, this turned into a very disappointing experience.
Response from iRESTOREMay 22, 2026
Hi Tj, Thank you for sharing your feedback. We understand how frustrating the unexpected customs charges, shipping delays, and checkout issues must have been, especially for a gift purchase. We also understand your concern regarding the Shop autofill behavior and why the situation raised questions around data handling and order information. We apologize that your concerns did not feel properly addressed during your interaction with our support team. Your feedback regarding the communication experience and overall handling of the situation has been noted and will be shared with the appropriate team for review.