iRESTOREReviews of irestorelaser.com

Response from iRESTOREJun 23, 2025

Hi Cathy, We apologize for the inconvenience and appreciate your patience. Since your inquiry came over the weekend, our fulfillment team, which is available only on weekdays, has not yet been able to provide an update. Please rest assured that your order is being prioritized, and we will share the expected delivery date with you as soon as possible.

Response from iRESTOREJun 13, 2025

Hi Rachel, We apologize for the delay and understand your frustration. Please know that your order is being prioritized, and we are working to get an update for you as soon as possible. Thank you for your patience, and we’ll keep you informed every step of the way.

Response from iRESTOREJun 4, 2025

Hi Violet, Thank you for sharing your concerns. We want to clarify that the 18% restocking fee is clearly stated in our return policy, which is available on our website for complete transparency: https://www.irestorelaser.com/policies/refund-policy. This policy outlines the conditions and fees associated with returns, including the restocking fee and other details to ensure customers are fully informed before purchase. We understand your frustration and appreciate your feedback, as we strive to be upfront and clear with all our customers. Please feel free to reach out if you have any further questions or need assistance.

Response from iRESTOREMay 5, 2025

Hi Jennifer, Thank you for your feedback. We’re sorry for the unexpected duty and tax charges you experienced. When ordering from Freedom Laser Therapy to Australia, import duties and GST are determined by Australian customs and must be paid by the recipient, often through carriers like DHL. These fees are not included in your purchase price and are outside our control. We recommend checking with your local customs office before ordering to understand any potential charges. If you need further assistance or documentation, please let us know. Thank you for your understanding.

Response from iRESTOREApr 29, 2025

Hi Elisabeth, Thank you for reaching out. We wanted to let you know that we have already responded to your email and have canceled the incorrect order as requested. If you need any further assistance, please don’t hesitate to contact us. We’re here to help!

Response from iRESTOREApr 21, 2025

Hi Angela, We’re sorry to hear about the battery life issue you’re experiencing with the device. That definitely doesn’t sound right, especially after only two uses and a full initial charge. Please contact our Customer Service team directly so we can assist you promptly and help resolve this for you. Your satisfaction is very important to us, and we appreciate your patience.

Response from iRESTOREMar 27, 2025

Hi Eileen, We sincerely apologize for the inconvenience that you experienced in replacing the defective device. As part of our standard procedure, our technical team must review the defective device to ensure the issue isn’t something simpler, like a faulty power adapter. This step helps us identify the root cause and prevent similar issues in the future. However, we’re working to streamline this process to reduce delays. Also, we didn't intend to send promotional emails while customers were waiting for the replacement device, and I apologize for any disappointment that was caused. We’re committed to improving our replacement process to get devices to customers faster. If there’s anything else I can do to make things right, please let us know. Your satisfaction is important to us.

Response from iRESTOREFeb 28, 2025

Hi Jas, Thank you for your honest review. We understand your frustration at not seeing significant improvements yet, and we appreciate you sharing your experience. We’re especially concerned to hear about the issues you had with our batteries. We take battery quality very seriously, and we’re investigating this further. Please contact us directly at [email protected] with your order details so we can look into this specific issue and offer a solution.