iRESTORE is the trusted leader in innovative red light therapy solutions, with over 500,000 satisfied customers. Our FDA-cleared systems combine the most powerful lasers and LEDs on the market, clinically proven to promote hair regrowth and support younger-looking skin. Harnessing the power of advanced low-level laser therapy (LLLT), our devices stimulate cells, increase cell metabolism, and improve circulation, helping you achieve fuller hair and firmer, healthier skin.From combating hair loss to reducing signs of aging, our cutting-edge technology offers a complete wellness routine. Committed to quality and customer satisfaction, we also offer a range of premium hair and skin care products to complement your journey toward a healthier, more confident you.
iRESTORE (irestorelaser.com) has 1,313 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
Also known as
irestorelaser.com
Website
irestorelaser.com
Category
Hair Care & Styling
Location
La Mirada, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 96% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Apex Half Body LED Panel - Apex Elite 2160
I haven't felt any improvement with this product at all. It generates a lot of heat, and I have to keep it further and further away when using it.
Response from iRESTOREJun 23, 2026
Hi Kumar,
Thank you for sharing your experience. We understand it can be disappointing not to notice improvements right away.
Results from the Apex Elite 2160 can vary from person to person depending on factors such as treatment consistency, the specific concern being addressed, and individual response to red light therapy. While some users notice changes within a few weeks, others may require several weeks or even months of regular use before experiencing noticeable benefits.
Regarding the heat, it is normal for the panel to generate some warmth during operation. However, if the heat feels uncomfortable, we recommend adjusting the distance and duration of your sessions according to the user guidelines to ensure a comfortable experience.
JI
Jason I.
You will pay more if you are from overseas super super dodgey
Just want you to know if you are not from Australia you will have to pay in import tax to get your products. Never had this before I was told by dhl this is the companies choice to do this.
Dodgey as in my opinion!!!
Response from iRESTOREJun 16, 2026
Hi Jason,
Thank you for sharing your feedback. We understand your concern regarding import duties and taxes.
For international shipments, customs duties, taxes, and import fees are determined by the destination country's customs authorities and regulations. These charges are not imposed by DHL, and in many cases are not collected by us at checkout. As a result, some customers may be required to pay additional fees before their order can be delivered.
We strive to be as transparent as possible regarding potential import charges, but we understand that unexpected fees can be frustrating. A member of our team will be reaching out to you directly to review your experience and address any concerns you may have.
We appreciate your feedback and the opportunity to assist further.
LB
lisa B.
STAY AWAY
STAY AWAY
If I could give less than 1 star, I would.
I had a laser cap for seven years and saw wonderful results. When the wire started splitting, I began looking for a replacement. I spent months researching different options before deciding on this company.
One thing that concerned me from the start was their pricing. They often advertise discounts such as "Save $700," but it appears they simply increase the price and then reduce it to create the impression of a sale.
I waited until Black Friday because they seemed to be offering a more legitimate discount. I placed my order from New Zealand, not realizing that all prices were shown in USD and would not be converted at checkout.
To make matters worse, several items were automatically added to my cart without my knowledge or clear consent, including:
Shampoo and conditioner
Growth activator
Extended warranty
Shipping protection
The website also advertised "free shipping," which turned out not to be true. At no point was it made clear that overseas customers may be responsible for import duties and taxes. When I see "free shipping," I expect the product to arrive without additional shipping-related costs.
I shop online frequently and have never encountered a company that was so misleading. Companies like Amazon clearly indicate when duties and taxes apply, and other US companies I have purchased from either provide genuine free shipping or clearly disclose any additional charges before checkout.
When my order arrived, I was required to pay NZD $799 in import duties and taxes. Had I known this in advance, I would never have purchased the product.
In total, this helmet ended up costing me approximately NZD $4,835—far more than I ever expected.
Unfortunately, the product has not worked for me. The shampoo and conditioner dried out my hair, and since using the system I have actually lost a significant amount of hair and developed new bald spots.
I contacted the company and received no response until I posted a public review. Only then did they reach out to me.
They agreed to accept a return, but initially informed me that:
They would deduct 25% from my refund, despite advertising a money-back guarantee.
I would be responsible for return shipping and duties back to the USA.
After I challenged both points, they agreed to waive the 25% fee and provide a return shipping label. They also agreed to refund the warranty and shampoo.
However, I am still left approximately NZD $1,500 out of pocket due to exchange rate losses, import duties, and taxes. They will not refund the amount I actually paid in New Zealand dollars, nor will they reimburse the duties and import fees.
I even offered to keep the product and accept a 50% refund, which would still leave me significantly out of pocket, but they refused.
In my opinion, this company is not transparent with its customers. The "money-back guarantee" originally came with a 25% deduction. The "free shipping" did not account for substantial import charges. Important costs were not disclosed clearly, and extra products were added to my cart in a way that was easy to miss.
I truly regret purchasing from this company. My first choice had actually been Kiier, based on the positive reviews I had read, but an influencer recommendation changed my mind.
Looking back, I wish I had trusted my original research.
I would not recommend this company to anyone.
Response from iRESTOREJun 8, 2026
Hi Lisa,
Thank you for sharing your experience. We're sorry to hear that the product did not meet your expectations.
We would like to clarify that, as part of resolving your concerns, we approved the return of your device, waived the standard 25% restocking fee, provided a prepaid return shipping label, and issued refunds for all eligible items purchased directly through us, including the warranty and additional products.
Regarding the import duties, taxes, customs fees, and exchange rate differences, these charges are collected by third-party entities such as customs authorities, government agencies, financial institutions, and currency processors. Because these fees are not paid to or retained by us, they are not included on our invoice and unfortunately cannot be refunded by our company.
We understand that international purchases can involve additional costs that may vary by country, and we recognize how frustrating unexpected expenses can be. While we are able to refund the full amount paid directly to us in accordance with our return policy and the accommodations made in your case, we do not have the ability to recover or reimburse charges imposed by external parties.
We appreciate your feedback regarding pricing transparency, international duties, and the checkout experience. Customer feedback is valuable, and your comments have been shared with the appropriate teams for review.
We wish you the very best in finding a hair restoration solution that works for you and appreciate the opportunity to have served you.
JO
Joss
Beware when ordering
***update***. To your response, I’m assuming you didn’t not fully read my review. The response you wrote has nothing to do with me since I am not Lisa and have not actually ordered the product but my credit card got charge $1500***
Initially I wanted to order the elite instead of the pro since it stated I could use my HRA account. When I realized I was short $400, I decided change my order to the pro since it would be cheaper. The company charged my HRA account $1500 even if I did not click the order now button! When I called the customer service dept, they couldn't help me since I didn't have an order number. Of course I didn't have one since I never order the product! Now $1500 has been deducted from my HRA account nobody knows what happened to the money!
Response from iRESTOREJun 8, 2026
Hi Lisa,
Thank you for sharing your experience. We're sorry to hear that the product did not meet your expectations.
We would like to clarify that, as part of resolving your concerns, we approved the return of your device, waived the standard 25% restocking fee, provided a prepaid return shipping label, and issued refunds for all eligible items purchased directly through us, including the warranty and additional products.
Regarding the import duties, taxes, customs fees, and exchange rate differences, these charges are collected by third-party entities such as customs authorities, government agencies, financial institutions, and currency processors. Because these fees are not paid to or retained by us, they are not included on our invoice and unfortunately cannot be refunded by our company.
We understand that international purchases can involve additional costs that may vary by country, and we recognize how frustrating unexpected expenses can be. While we are able to refund the full amount paid directly to us in accordance with our return policy and the accommodations made in your case, we do not have the ability to recover or reimburse charges imposed by external parties.
We appreciate your feedback regarding pricing transparency, international duties, and the checkout experience. Customer feedback is valuable, and your comments have been shared with the appropriate teams for review.
We wish you the very best in finding a hair restoration solution that works for you and appreciate the opportunity to have served you.
AC
Alvin C.
Absolute terrible experience
Absolute terrible experience w/ receiving what I ordered.
I ordered. 10 days later, I had to reach out to them. THEN they opened my order to have it shipped. THEN they told me they didn't have all the hardware. I'm still waiting on stuff to show up. Who knows if it'll ever show up. Do I need to keep walking them through their own processes? Wild to drop $2k on something and have it be this messy.
The warranty process on the box is also broken. You have to reach out to support to get the warranty to happen too. The customer onboarding experience is garbage.
Response from iRESTOREJun 8, 2026
Hi Alvin,
Thank you for bringing this to our attention. We're very sorry to hear about your experience.
This is certainly not the experience we want our customers to have, especially after making such a significant investment. We understand how frustrating it must be to encounter delays, incomplete shipments, and confusion surrounding the warranty registration process.
Our Customer Support team will be reaching out to you directly to review your order, provide an update on any outstanding items, and ensure any issues with your warranty registration are resolved as quickly as possible.
Thank you for your patience, and we look forward to making this right.
DH
David H.
They use DHL shipping
They use DHL shipping, which is a horrible company with the worst of all service.
Response from iRESTOREJun 3, 2026
Hi David,
We're sorry to hear that your shipping experience did not meet your expectations. We understand how frustrating delivery issues can be, especially when you're excited to receive your order.
While we partner with DHL for many international shipments because of their extensive global network, we recognize that delivery experiences can vary by location. We'd be happy to look into your specific shipment and see if there are any issues we can help address.
AM
Amy
Very unfriendly for overseas buyer as…
Very unfriendly for overseas buyer as we can’t even register for the warranty. Emailed to the customer service but no one replied.
Response from iRESTOREJun 2, 2026
Hi Amy,
We're sorry to hear about your experience and understand how frustrating that must be. Unfortunately, we've found that some of our replies to Hotmail email addresses may not be successfully delivered due to filtering or blocking issues on the email provider's side.
We'd be happy to assist with your warranty registration. Please reach out to us using an alternative email address, or check your spam/junk folder in case our response was filtered there. Once we receive your details, we'll work to get your warranty registration completed as quickly as possible.
We apologize for the inconvenience and appreciate your patience.
JO
Johanna
Worst company to purchase
Worst company to purchase
Response from iRESTOREMay 25, 2026
Hi Johanna,
Upon review, we confirmed that the device was returned and the applicable service fee was charged. Please note that a service fee applies to all returns in accordance with our return policy.
