iRESTOREReviews of irestorelaser.com

I just want to say how disappointed I am in the company. We purchased their Essential helmet and were really looking forward to starting treatment. Thankfully, we paid using Affirm (spread out payments starting one month after purchase). We never got the shipment notification from them, and only received a delivery notification. We did not receive the package. We have been contacting them since 12/3/22 and they have been ZERO help (and rude on top of that), throwing the responsibility to UPS who also refused to do anything about the matter. We asked them how it makes sense that there was no signature required for the delivery, considering their products are well over $500-700. They claimed that they pay UPS to get a signature. UPS denied this. We started 3 different. UPS investigations and were told by UPS that not once did iRestore contact them back. They kept claiming that we received the package when it was very clear through investigation that the package was not with us (it kept saying attempting delivery, then returning to shipper in CA). They refused to help. I spoke to the manager, they refused to help. Both kept asking to file a police report and give us the claim number. We did, then when we called back they didn't even ask about the police report number. Absolutely clueless, rude people. Horrible company, god forbid anything goes wrong. Thankfully, we sent all of the evidence to Affirm who relieved us of the "loan" as we clearly did not receive the package. We have not been contacted by iRestore to this date, absolutely zero communication on their part. You'd think their customer service would be slightly better, nicer and more accommodating considering how pricy their products are. Nope, rude scam. I would never purchase from them again, which is a shame considering their products most likely work (from other reviews if those aren't fraud too). Wasted 1.5 months of my life to deal with this crap and made to feel like a liar.

First this is very expensive for such a cheap quality. I ordered it to Ireland and I paid for the shipping a huge amount and then I was made to pay 315€ additional tax . I really needed it and I paid also paid for 6 months supply and rechargeable batteries ! There’s no change in my hair ! Waist of money , time and energy. I tried to write a review on their website but that’s not possible. How am I supposed to get my money back? I only used their shampoo and conditioner and I used the vitamins and serum the helmet and for what ? Here’s my order number#E10141085

So i have not used it yet, i am waiting for it to arrive. Even before arrival i have had issues with the delivery. I paid for the delivery on the website which was approximately 200 pounds on top of the device. Only to be charged approximately another 200 pounds from ups. It would be helpful to have known that delivery alone would cost £400! Im sure it will say that extra charges will occur to international buyers somewhere on the site but there should be no hidden fees. When i have bought things previously i have never had to pay any extra costs. It should be written how much i will need to pay upfront not he receipt when the product is bought! obviously i have paid the price and hoping the device is worth it. will update when i have used it.

I bought one of these helmets to treat early stage female pattern hair loss and have been using as directed for well over a year now. I also started a contraceptive pill containing cyterproterone which my doctor said is helpful to hair loss for its anti androgen effects and a low does of finasteride. At my last check my hair count was slightly worse despite all of these interventions. My doctor convinced me to try oral minoxidil which I have now been taking for 5 months. I had terrible shedding during the first 3 months which completely freaked me out and really noticed my ponytail had thinned. Now I am finally noticing a lot of baby hairs and will see my dr in a month for another check. This helmet was a waste of $ for me and I would recommend trying oral minoxidil instead as so far the only thing that seems to be working. I am 43 and otherwise in excellent health, a normal healthy weight etc and no signs of excess androgens or early menopause.

The company has an open and friendly profile. They have a very fast response webchat with friendly associates to answer questions. (I admit to being lulled out of my usual cynical mindset. Never again.) The device did not do anything for me after more than 12 months of use. However, that isn't why I'm giving it just one star. It could work for others perfectly well. My issue is with the return policy. On my receipt and friendly email from Madeleine to go over usage etc., I was informed that I have to use it for 12 months before I can return it for a refund. No mention of the 35 days cut-off after that time! iRestore pointed out when I queried the policy that it is mentioned in the fine print on the website. Did I say I was lulled into not doing due diligence and checking all the fineprint on the website? In every other correspondence before purchase only the 12 month usage before return that is mentioned. Bottom line: If you want to try this device, set up an alarm to remind you that 12 months has passed. You have to return it between 365 and 400 days!

I have used the product for over 5 weeks now. I am not sure this has happened to everybody,but I definitly got grey hair now because of it. I have never had grey hair and I know the only change was the helmet I cannot comment on the hair growth as it is too early. Very unlikely to use it regularly now.

Bought an iRestore in October 2019. It stopped working in November 2020. IRestore refuse to replace it under warranty as it’s over a year old (by four weeks!). I got another one before that which also packed in after 15 months. It did seem to stop any further loss, but didn’t generate any growth. However, this thing costs 1,500GBP, and that equates to 110GBP per month, or given you use it every other day, around 10GBP per go. Irestore would only offer a discount on another garbage product. So, my advice is avoid this company.

I have been using this consistently for over two years exactly as guided, and it has done zip, nada, nothing. I was also supposed to receive free gifts for spending around £500 on it, and got nothing. Utter snake-oil.