iRESTOREReviews of irestorelaser.com

Response from iRESTOREJul 7, 2026

Hi Georgina, We're very sorry to hear about your experience and understand how frustrating this has been. Upon reviewing your case, we can confirm that we've been responding to your emails and have sent multiple messages regarding your return request. It appears that our replies may not be reaching your inbox, so we kindly ask that you check your spam or junk folder, as they may have been filtered there. If you still can't find our emails, please let us know, and we'll gladly resend the return instructions so we can help process your refund as quickly as possible. We appreciate your patience and look forward to resolving this for you.

Response from iRESTOREJul 3, 2026

Hi Mitchel, Thank you for bringing this to our attention, and we're very sorry to hear about the delay with your order. We completely understand how frustrating it is to have been charged and receive a tracking number, only to have no updates on your package's whereabouts. Please know that we are treating this as a priority. Our team is actively looking into the shipment with the carrier to determine what happened and to get you an update as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience while we work to resolve this. We'll be in touch as soon as we have more information.

Response from iRESTOREJul 1, 2026

Hi Sara, We're truly sorry to hear that this was your experience. We understand how frustrating it must have been, especially for such a significant purchase. Please know that we did our best to make things right by issuing refunds wherever possible and working with you throughout the process to address your concerns. While we regret that we couldn't completely change your experience, we sincerely appreciate your patience and the opportunity to assist you. Thank you for your feedback, it helps us identify areas where we can continue improving both our customer service and shipping experience.

Response from iRESTOREJun 30, 2026

Hi Mark, Thank you for sharing your experience, and we're truly sorry for the frustration this has caused. We understand how unexpected customs duties and taxes can be disappointing, especially for a premium purchase. These charges are determined by your country's customs authorities and are not collected or controlled by us. Unfortunately, they can vary depending on the destination country's import regulations. We also checked your shipment and can confirm that it has now been successfully delivered. We hope you've received your devices and that you're able to start using them. If you have any questions about getting started or need any assistance with your devices, please don't hesitate to reach out. We're here to help and want to ensure you have the best possible experience with your purchase.

Response from iRESTOREJun 29, 2026

Hi Sara, Thank you for sharing your feedback, and we're truly sorry for the frustration you've experienced. We have responded to your email with an update regarding your order, but we're sorry if you haven't seen our reply. Our team genuinely wants to make this right and ensure you receive your order as soon as possible. Please check your inbox (and spam/junk folder) for our latest message. We appreciate your patience and look forward to resolving this for you.

Response from iRESTOREJun 29, 2026

Hi Sam, Thank you for your feedback, and we're sorry to hear that you were disappointed with the refund process. We'd like to clarify that our records show the refund was processed in accordance with our policy. The remaining charge was for the overnight shipping service, which was successfully fulfilled. Although the package was ultimately refused upon delivery, the expedited shipping service had already been completed and the shipping cost was therefore non-refundable. We understand your frustration and appreciate your feedback.

Response from iRESTOREJun 29, 2026

Hi Maria, Thank you for bringing this to our attention, and we sincerely apologize for the delay in receiving your order. Please know that your order is now being prioritized, and our team is actively working to resolve the issue as quickly as possible. We understand how frustrating this delay has been and truly appreciate your patience. We've reached out with an update and will continue to keep you informed until your order has been successfully delivered.

Response from iRESTOREJun 25, 2026

Hi Singh, Thank you for your thoughtful feedback, and we truly appreciate you taking the time to share your experience. We completely understand your point, and your suggestion about sending review requests later in the treatment timeline is a valuable one. We'll be sure to share this feedback with our team as we continue looking for ways to improve the customer experience. Thank you again for your understanding and for helping us improve. We truly appreciate your support and wish you continued success with your treatment journey.