Deanna
Photo ID and copy of cc needed? I think not!
Update- I rec'd a call from Andrew just now, he was very patient and explained this much better than the email and I understand much better what is needed appreciate him and Brian and Czar for their helpd and patience! Hoping to get these in before the holiday to start using them for my conditions! Thank you all and Happy Holidays! Original post: I ordered a set of the helmet, neck and chest and facemask from this company. Ran into an issue with Amazon, so I cancelled that order, then went direct to the site to order them, thinking time is running out here and I need these by the Holiday. Then I get an email from a Sup there, Andrew and subs chatted with Bryan and spoke with Czar (appropriate possibly?) who all stated they needed my photo ID and copy of my credit card to proceed. Yeah, no. Not acceptable and definitely not legal. If my credit card has an issue with this, they will deny or contact me. But it all shows pending. When I confirmed what they are asking for is very sketchy at best and possibly illegal, they were firm. Not sure if they didn't want to provide the three item discount? But I have purchased bulk appliances with much easier time thank this company is providing. I have multiple health conditions and I really just wanted to try these products, but they are sending me into a flare just dealing with this. It's actually pretty ridiculous. A scammer could impersonate me with ease, but I can't go forward with this purchase without violating my privacy in this way? Update- 4/24/26- these products are really amazing and worth every dime- they are an important part of my routine now and I wouldn’t trade them for anything!
Response from iRESTOREDec 18, 2025
Hi Deanna, Thank you for your patience and understanding. These are high-value items, which is why we needed an extra layer of security to avoid potential fraud risk. Looking forward to hearing positive results as soon as you start using our products. Wishing you all the best and Happy Holidays!