iRESTOREReviews of irestorelaser.com

3/5/24 update IRestore did follow up with me and we agreed on a resolution. Refund has been issued. We tried the IRestore Helmet and did not see any positive results and continued to lose more hair. There was communication with a customer service rep, Melissa, and she offered to extend the guarantee up to 18 months. Two responses were sent to her on 9/11/23 and 9/21/23 requesting this extension until Feb 2024. 2/7/24 An email was sent to her requesting instructions on sending back the helmet and receiving the guaranteed refund. She did not respond. I sent an email to customer service requesting additional help since she did not respond; on 2/21/24 Allein responded. Melissa has now come back saying we did not respond to the extension so IRestore will not honor their guarantee. I have enlisted the help of another customer service rep (Allein) and have sent both of them the previous email replies from Sept 2023. I would hope that IRestore will stand behind their guarantee and also verify their customer service reps are doing their jobs correctly.

My experience with iRestore has been an unmitigated disaster. I wish I had seen the review on this place before ordering as I would have avoided the stressful ordeal I am currently going through. In October 2023, I placed an order for their Elite device, yet as of today, 9th January 2024, it remains undelivered. Yes, that is almost 3 months – a quarter of a year – a glaring testament to their catastrophic failure. The company's excuse in response to another review on this platform, citing Black Friday and Cyber Monday demands, is a blatant fabrication, as my order was placed before that period. Their attempt to deflect blame is both dishonest and insulting. My numerous emails, totalling 14, have only been met with staggering incompetence. In a baffling mix-up on their part, I was given a tracking number for a delivery bound for Canada - an entire continent away from England, and alarmingly, a clear breach of Data Protection. Further adding to this debacle, my actual tracking number, upon finally being uncovered, shows in UPS's system as 'label created', a stark indication of their let-down to even dispatch the product after promising to do so. The recommendation of Dr. Dray, a respected dermatologist, influenced my purchase decision. However, nearly three months later - a quarter of a year wasted - I am still devoid of the product. This level of ineptitude from iRestore is nothing short of appalling. Engaging in a perpetual, fruitless back-and-forth with iRestore has become an exhausting, futile endeavour. Their responses are invariably ineffectual, replete with empty promises and a consistent failure to rectify the situation. I am compelled to share this harrowing experience with Dr. Dray’s team. It is imperative that she reconsiders her endorsements, aligning with companies that exhibit a modicum of reliability and integrity, unlike the lamentable standards showcased by iRestore, reminiscent of scam artists. Should Trustpilot facilitate updates, I will dutifully inform you of the ongoing saga of whether I ever receive the product. It will serve as a real-time narrative on the company’s response to public scrutiny and its willingness (or lack thereof) to address this debacle. This review is a testament to my profound dissatisfaction and the glaring incapacity of iRestore to execute the most fundamental aspect of commerce: the delivery of goods! I fervently hope that my ordeal serves as a warning to potential customers, sparing them from the frustrations I have endured for the past 3 months. --- UPDATE 5 Mar 2024 --- Having composed this review on 9th Jan 2024, I can confirm receipt of the item on 16th Jan. It's regrettable that I had to resort to corporate public shaming to prompt iRestore into dispatching the order I placed on 27 Oct 2023. Upon receiving the item, I noticed slight damage, albeit no affecting its functionality. Given the appalling experience of obtaining the item, I chose not to pursue this issue further, lacking the time and energy for a back-and-forth. Considering the difficulty in receiving my initial order, I dread to imagine how many more months it would take for a replacement. Regarding the item itself, the build quality is satisfactory, though evidently lacking in certain aspects. Notably, the cable connecting the helmet to the controller is fixed and non-removable. Should this cable break, as cables often do, it would render the entire device inoperable, I can only see this decision to be one of planned obsolesces. It would have been preferable to have a removable cable, preferably a universal one such as USB-C to USB-C to mitigate such risks. The battery pack magnetically attaches to the back of the controller, with two spring pins connecting the battery. In my view, this is another design flaw, as previous devices I've owned utilising this connection method have experienced faulty springs over time, resulting in failure to connect the batter. While you could still connect the charger directly to the controller in such a scenario, the mobility of the battery would be lost. My third observation is the lack of comprehensive cleaning instructions provided with the device, other than recommending the use of a damp cloth. This oversight is disappointing, as water alone is insufficient for removing the oils inevitably accumulated in the helmet from our hair. Lastly, the packaging includes information stating that if your skin type falls within the Fitzpatrick scale and you have darker skin, the device may not be suitable for you. However, this crucial information appears to be absent or very well hidden from the website. I hope iRestore can learn from this review and customers are wary and only use protected payment methods should they decide to purchase from iRestore.

I bought the elite and other products a total of 2.300 and some dollars. I reached out for a tracking number and they tell me they require 28 hours to process an order and later tell me they’re out of stock and won’t have it till end of December. I bought the 2-3 day priority shipping at a hefty 89.95. I requested a refund for shipping and they have yet to even respond to me. So even if you get 2–3 or overnight shipping it’s a scam and you will wait way longer and simply be SCAMED. It’s been to days and I have yet receive a tracking number for anything. America is terrible everything has gone down the drain and is a disappointment. Where do you pay 2300 dollars to receive nothing in return besides and email what a poor excuse for a “company” pathetic. I bought the priority shipping because, I currently serve as a Drill Sergeant and work very long hours so when I return from holiday block leave on Jan 2 I hope I’m able to pick up my package or hopefully someone doesn’t steal my 2,300 dollar package whenever it arrives.

As a Canadian who watches reviews from Dr. Dray, I was happy to try iRestore for better hair growth. I don't have anything to say about the product (have not tried it yet). But be careful of hidden fees! Upon receiving the product, UPS billed me with a 152$ custom fee. It's more than 1/3 the price of the helmet I got! And four times the cost of shipping! I was not informed of that while shopping. They have a section in their website where they mention custom fees, but it's difficult to find, and nowhere it states that custom fees can account for 1/3 of the price of a helmet. My advice is for international (outside US) customers to avoid this product. You don't know how much you fill end up paying.

It didn’t work sadly their quality want good enough

Save your money. Exchanged multiple emails with Jonas from customer service. The company does not stand behind their products. They refuse to warranty their items.

Item did not work and they refused to add my review online. They are hiding all the negative reviews so that people cannot see all the people that are not getting any results.

I paid 270 CAD in import fees. After that, I read previous reviews and more customers complained about the same issue. The reply of the company is dismissive and if this is a known problem, why they don't make it clear on the website? It's very clear the free shipping for the USA so I suggest adding the info regarding duties for international shipping. The process of registration takes so much time that I gave up on that.