iRESTORE Reviews | Read Customer Reviews of irestorelaser.com

iRESTORE Reviews | Read Customer Reviews of irestorelaser.com

iRESTORE reviews

Showing 322 reviews with 1 star · Clear filters

Stefan
Nov 12, 2024
I purchased a irestore Elite 5 days…
Edit: Now 11/26 & still no confirmation on shipping date yet, not impressed that the website just allows purchases even tho they apparently out of stock. ( Last email from IRESTORE stated that orders would be shipped out between 22nd-25th November, this has not happened) I purchased a irestore Elite 5 days ago, despite website & confirmation saying i will be contacted from 1-2 days regarding shipping, no contact at all. I have sent emails requesting an update & none have been answered at all. $1900 USD purchase & Im feeling like I have been scammed.
Response from iRESTORENov 12, 2024
Hi Stefan, I'm truly sorry for the lack of communication following your purchase, and I completely understand your frustration. One of our customer service representatives has reached out to you directly to explain the situation and provide an update. We value your trust and are here to make sure your concerns are addressed. Thank you for your patience, and please rest assured we’re working to resolve this quickly.
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Dimitri
Oct 29, 2024
Made to break
Irestore stopped working shortly after the 2 year warranty expired. Contacted irestore and did not receive a response once I gave them the serial number.
Response from iRESTOREOct 29, 2024
Hi Dimitri, We're truly sorry to hear about the issue with your iRESTORE device. We’ve requested your details so we can look into this further and find a way to make things right. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve it.
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customer
Oct 24, 2024
Online order never requested shipping…
Online order never requested shipping address. Just assumed billing. Then I called within 5 min to change. Told 2 hours later I could not change address and had to cancel order. Basic stuff.
Response from iRESTOREOct 24, 2024
Hi Thomas, We apologize for any inconvenience caused by this issue. It appears that Apple Pay may have automatically filled in the address details. Unfortunately, even though the order was recently placed, we cannot change the shipping address due to potential tax differences. The only option was to cancel the current order and place a new one with the updated address. We understand this may be frustrating, and we greatly appreciate your patience and understanding. Let us know if there's anything we can do for you. Thank you!
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Agnese
Oct 14, 2024
La mia esperienza con Irestore è…
La mia esperienza con Irestore è purtroppo negativa. Non ho mai ricevuto il mio device (Essential) in quanto per lo sdoganamento richiedevano, giustamente, un certificato di conformità CE, cosa che il mittente non ha saputo fornire. Assurdo, i cinesi sono molto più preparati in questo. Per uno stupido foglio di carta, io sono rimasta senza il mio casco
Response from iRESTOREOct 14, 2024
Hi, We apologize for the negative experience you've had with your order. We understand how frustrating it must be to have your device held up due to the CE compliance certificate issue. This is definitely not the experience we want for our customers. We’ll immediately investigate what happened with your shipment and why the required documentation wasn’t provided. Rest assured, we’ll work to resolve this as quickly as possible. In the meantime, I have requested further details so we can check your previous order. Thank you for understanding.
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Brittany
Sep 26, 2024
irestore is very deceptive for…
irestore is very deceptive for international customers. They add bulk fees and don't tell you. I have not had a good experience with them at all. I would avoid them at all costs!! Overpriced scam!!!
Response from iRESTORESep 27, 2024
Hi Brittany, Apologies for the confusion. As our company is registered in Canada, we're required to collect taxes on purchases made by customers within the country, much like how GST is applied when shopping at local stores. Our customer service team will be in touch with you to provide further assistance. Thank you for your understanding!
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Qianyu
Sep 16, 2024
Scammer
Scammer company
Response from iRESTORESep 16, 2024
Hi Quanyu, Apologies for the confusion regarding the upsell program we offered. Our dedicated team will contact you shortly to provide further assistance and clarify how the offer works
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Eugene
Sep 15, 2024
Still have not received it.
Still have not received it.
Response from iRESTORESep 16, 2024
Hi Eugene, Our sincere apologies for the slight delay. The package is already on its way. Please reach out to our customer service line for more details. Thanks for your patience and understanding.
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Jenna
Sep 11, 2024
Took over a week for them to ship my…
Took over a week for them to ship my order
Response from iRESTORESep 11, 2024
Hi Jenna, I sincerely apologize for the delay in shipping your order. I understand how frustrating that can be. Your package is now on its way, and we appreciate your patience throughout this process. Please don’t hesitate to reach out if you have any further questions or concerns!
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