iRESTORE Reviews | Read Customer Reviews of irestorelaser.com

iRESTORE Reviews | Read Customer Reviews of irestorelaser.com

iRESTORE reviews

Showing 322 reviews with 1 star · Clear filters

Yapa W.
Nov 30, 2024
There is NO update on shipping and its…
There is NO update on shipping and its more than one week I have placed the order.
Response from iRESTORENov 30, 2024
Hi Yapa, We sincerely apologize for the delay in providing an update on your order. We understand how frustrating this must be, and we truly appreciate your patience. Please rest assured that we’ve made the necessary follow-ups to expedite the process. Your order of iRESTORE Pro device is now being prioritized, and we expect it to reach you within the next 3–5 business days. Thanks for your patience and understanding on this matter.
Report
Edye
Nov 24, 2024
I ordered helmet on 7 Nov and no email…
I ordered helmet on 7 Nov and no email and no word on where it is. This is not good. Some 2,000 for this? Where is it?
Response from iRESTORENov 25, 2024
Hi Edye, I sincerely apologize for the inconvenience caused by the delay in updates regarding your iRESTORE Elite order. I understand your concern, especially given the cost, and I assure you that we’re taking this matter seriously. I’d like to inform you that your order is being prioritized and will be shipped out as soon as possible. Once it’s on its way, you’ll receive an email with the tracking details to monitor the delivery. We deeply appreciate your patience and understanding. If there’s anything else we can assist you with, please don’t hesitate to let us know.
Report
Melissa M.
Nov 20, 2024
I ordered the Irestore hair growth on…
I ordered the Irestore hair growth on 11/7. It is 11/20 and I have not received any updates or shipping information. I just called. I was put on hold and they came back and said they could not get a hold of fulfillment. But, I am receiving emails to review my recent experience. Frustrated with no product and no updates with regards to my order 2 weeks ago.
Response from iRESTORENov 21, 2024
Hi Melissa, We sincerely apologize for the inconvenience and delay in receiving your order of the iRESTORE Elite device. This is not the experience we want for our valued customers like you. One of our customer service representatives will reach out to you right away to provide an update on your order and assist you further. We truly appreciate your patience and understanding.
Report
Mary
Nov 19, 2024
Product not in stock
I wasn’t’ notified when this shipment was cancelled on the same day it was supposed to have shipped. The only communication I got from iRestore was a request to review an item that was never sent to me. As it stands, iRestore has nearly $2,000 of my money and I have nothing but a promise to ship the product sold to me "when it's back in stock.” Understandably I am not happy with this situation. I would not recommend purchasing anything from this company. They are selling a product they don’t have.
Response from iRESTORENov 19, 2024
Hi Mary, I sincerely apologize for the inconvenience and frustration you’ve experienced with your recent order of the iRESTORE Elite device. I completely understand how upsetting this situation must be, and I want to assure you that we are treating your concern with the highest priority. Our customer service team is actively addressing the inventory issue and working to ensure that your order is fulfilled as soon as possible. Your experience is important to us, and we deeply regret that we’ve fallen short of your expectations. Thank you for bringing this to our attention, and we truly appreciate your patience as we work toward a resolution.
Report
Veronica
Nov 13, 2024
No shipping in time or communication…
No shipping in time or communication about order after emailing them. So far I am really disappointed for a product that costs so much, that their customer support is non-existent.
Response from iRESTORENov 13, 2024
Hi Veronica, I’m truly sorry to hear about your experience and the frustration this has caused. We understand how important timely shipping and communication are, especially for a product you’ve invested in. We take your concerns seriously, and I assure you that one of our customer service representatives will reach out to you directly to resolve this and provide an update on your order. Thank you for bringing this to our attention, and again, we apologize for any inconvenience.
Report
Susan H.
Nov 13, 2024
I paid for irestore elite and they…
I paid for irestore elite and they don’t have the inventory. First they created a label then canceled it. Still waiting on response as to when product is available. Meanwhile my credit card is charged.
Response from iRESTORENov 13, 2024
Hi Susan, Thank you for reaching out, and I apologize for the inconvenience you’ve experienced. I understand your concerns regarding the inventory and the pending response. Please know that our team is actively addressing this, and a customer service representative will contact you directly to provide an update on the availability of your iRESTORE Elite order. We are committed to ensuring a smooth resolution and will keep you informed every step of the way. Thank you for your patience and understanding.
Report
JT
Nov 13, 2024
I ordered the product and suppose…
I ordered the product and suppose arrived few days after. While I check the order status, I was no idea on what’s happened as the parcel is not delivered. I sent to iRestore customer service, the experience is terrible. Not providing the solution but ask me to check DHL myself. I had a feeling on being scam now.
Response from iRESTORENov 13, 2024
Hi Joanne, We sincerely apologize for the delay and any inconvenience this has caused with your order. We’ve contacted DHL to gather more details, and our customer service representative will reach out to you promptly with an update as soon as we receive their response. Thank you for your patience and understanding.
Report
Gemayel
Nov 13, 2024
Pounding headache
Pounding headache… I used the elite cap as directed for 12 minutes there was no discomfort during the treatment however I got a pulsating headache the whole day, I tried again two more days but the headache was too much so I decided not to wear it the fourth day and the headache slowly subsided.. I contacted customer service and they didn’t help at all, they even suggested I have and underlying condition (I’ve never had migraines before) and basically refused to take any accountability, I think I may have to return the device. As you can see on the message below Irestore pledged to reach out to me to resolve this issue but that’s simply not true, nobody has reached out
Response from iRESTORENov 13, 2024
Hi Gemayel, I’m truly sorry to hear about the discomfort you experienced with the iRESTORE Elite device and the challenges you encountered with our customer service team. Your experience is very important to us, and we want to address this appropriately. Rest assured that one of our senior representatives will reach out to you right away to discuss the next steps, including a possible return if needed. Your well-being is our top priority, and we’re committed to resolving this in a way that best supports you. Thank you for bringing this to our attention, and please accept our sincere apologies for any inconvenience caused.
Report