iRESTOREReviews of irestorelaser.com

I made the order on 01 Dec 2024 and they were happy to take the money. I was then emailed saying this is on back order and it will take 2 weeks. 2 weeks went by and i emailed them to get an update, they advised they have received stock but then another 2 weeks went before it was sent out. Anyways, it was sent 4 week later and i was charged import duty at the time of purchase as it was being sent to the UK. I received email from DHL stating i need to pay £308 for import duty. I contacted DHL and informed them that i have already paid this with the seller. They advised that the shipment has not been marked as paid and i have 24 hours to pay before they send it back. This whole experience has been terrible, delays, lack of communication and now these hidden charges, which i will not pay as it will come to over £2500 for only the elite laser cap, which is unreasonable. I wish i had checked this site before making the purchase, i hope my review will help someone similar in my situation before placing the order

I want a full refund I received an email saying I was approved for hair growth I didn’t want it you add your products forcibly I don’t want to do business with scammers that force more items than ordered now I don’t want to do business with your company

I was told it would be 3-7 business days to receive my order. I still have not received it. I just received an email saying it might be another 2 weeks before what I ordered is even in stock. It's on back order, which I was not informed of when I ordered it. So, I don't even know when I will receive my order.

My initial purchase was returned as I was out of the country and they used UPS who required signature confirmation. I ended up buying another mask and this time they used USPS and the mask was delivered successfully and was left at my front door step. I’m using the mask right now and giving it some time to work. Why the 1 star? It’s been two weeks since they received the first product and I still haven’t received my money back. Customer service has been a nightmare. I’m constantly following up with no resolution. I’ll be filing a charge back with my credit card.

The device is great so far however free shipping to Canada is offered but only on the actual device. It says over 50.00 but that’s false. I wanted to order some additional supplies, eye cream, cleaner etc and it said free shipping but at the time of payment it was charging 59.00 shipping on a 50.00 order. I went a chatted online and was told shipping is free on the device only. I would like to use the products from this company but I’m not paying more for shipping than the actual product I want to purchase. It makes me want to return the devices and go with a different manufacturer

I would have given a negative star if it was available. You company misrepresented the inventory level of your products. I placed an order for two items, and they are both out of inventory. I was purchasing these items for Christmas presents. I was only told after I had made the purchases that both products were sold out. I would have purchased something else had I known that. I had asked for a refunded, but no one got back to me. This is not acceptable!

DO NOT BUY this product if your head size is below 21 7/8"! If you ask iRESTORE about the minimum head size prior to purchasing, they will not tell you what I had to learn the hard way at my expense. My head size is 21". I knew from watching Cassandra Bankson's iRESTORE helmet's Youtube review that you could request their larger size foam pads if the smaller pads were too small. BOTH were too small. After using all of my spare time over 3 weeks to research hair regrowth solutions, I capitalized on Cassandra's tip get iRESTORE's deepest discount during their Black Friday sale. I purchased the iRESTORE Elite helmet plus the Elite Rechargeable Battery Pack on 11/21/24. When I placed the order, I immediately received an email saying they were experiencing an unusually high order volume & that my order would arrive 1 week later than expected. My order arrived on 11/29/24. I requested the larger foam pads on 12/1/24 & received them on 12/4/24. I initiated a chat with Customer Service Rep #1 early on 12/5/24 to inform her the larger size was still too small. The helmet interior still fell to the top of my head and made no contact with my ears. Unbelievably, she suggested I try to sew something into the larger pads to create a proper fit. I replied there was no way I was going to alter the product & nullify the warranty, nor was I going to risk damaging the helmet or my hair follicles by potentially altering the gap between the helmet & my scalp. She sent a long reply on how to reduce CPAP pressure lines on the face, indicating to me that she was stretched in her role. I replied in bold caps, "I DON'T WEAR A CPAP." By that point I was running late for work, so I initiated a call with Employee #2 that p.m.. When I entered the call with E#2, I asked her to please read the above chat script before saying anything. Instead, she said in a non-receptive tone, "So you are requesting a smaller foam pad size?" I sensed she, too, was stretched by the volume of requests for help. She said she wouldn't suggest altering the product to create a proper fit. Instead, she suggested I wear a thick sports headband with the larger foam pads. I informed her that I need more than a thicker head band underneath the helmet, AND the presence of any additional material along my scalp would BLOCK the bloody treatment. DON'T INSULT MY INTELLIGENCE & WASTE MY TIME. When I asked for a full refund, she replied in a cocky tone that they would charge me the 18% restocking fee. I had not opened the battery or the packaging for their promotional shampoo, conditioner, & serum. I put her in her place & was granted the 18% restocking fee waiver, only to learn by email I'd still have to pay for shipping. She sent a generic email saying. "We know this product works for most people, but we understand it can’t help everyone. Results may vary for every individual." My email reply to her was scathing. I s/w Rep #3 on the morning of 12/6/24 & asked to speak with a Supervisor. She kept saying she could help me, so I stopped asking for a Supervisor. She was mature & said she did not agree with the advice I had been given by the 2 previous reps. She said it's very rare for the helmet to still not fit with the larger foam size & that some people compensate by placing a folded tissue along the forehead. Even if I had been willing to keep my UNUSED order for the full 365 - 400 days from the date of *purchase* before requesting a full refund, I had NO reason to believe they'd honor it for NONUSE. I still would have been charged for shipping. I had already packed everything to take to the post office. I wanted her to waive the cost of shipping. She said they had no way to issue a shipping label for a return. I said they could refund it after they received my items. No deal. She acknowledged that even if I had emailed in advance to ask if my head size was an adequate fit for their product, I would have been told to try it out for myself to find out. I sensed she felt badly, but she didn't assure me their company would correct course by adding their minimize size requirement as a Fact on their website. The refund was processed on 12/11. They charged me $14.98 for shipping. It cost of me $13 to send it via USPS from San Diego, CA to Irvine, CA. I am going to paste this feedback to Cassandra Bankson's and Dr. Dray's Youtube videos about iRESTORE's helmets. I'm a 52 y/o female who lost > 50% of my hair 4 TIMES: Age 40 Depo-Provera shot to counter high estrogen birth control pill. 40-43. Vit D deficiency due to switching to 100 SPF, per a Dermatologist's advice. That deficiency led to pale skin, brittle nails, permanent gum recession, & bone pain. My health labs & nutrition had been excellent until this point. SHOCKS. I naturally recovered 30% of that 60% loss. Surgery + Covid + added bioidentical testosterone to my HRT => male pattern hair loss + more telogen effluvium. Hugs please.

I spent $2,018 and my Elite doesn't pulsate the light. No one is responding to my outreach over the weekend so I'm left worrying how this will be fixed. Not only is my product defective it was back-ordered. An email apologizing about it promised a bottle of the Hair Gummies. That didn't happen so right now I'm very concerned about customer service. When people are spending thousands of dollars, you shouldn't charge a credit card until it ships. You also should have customer service available through the weekend.