iRESTOREReviews of irestorelaser.com

Response from iRESTOREJan 17, 2025

Hi Roxana, Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration this experience has caused you. Customer satisfaction is extremely important to us, and we want to make things right. We have reviewed your situation and have already taken the necessary steps to resolve it. We have already requested the power adapter, and you should receive it shortly. We truly regret any delays or miscommunications that occurred during this process. If there is anything else we can do to assist you, please don't hesitate to reach out directly. Your feedback helps us improve, and we’re committed to ensuring a better experience moving forward. Thank you for your patience and understanding.

Response from iRESTOREJan 17, 2025

Hi Urvi, We sincerely apologize for the delay and any inconvenience caused. Rest assured, your iRESTORE Elite device is already on its way, and you should receive it soon. Kindly check your email for the tracking number to monitor its progress. In the meantime, if there’s anything else we can assist you with, please don’t hesitate to let us know. Thank you for your patience and understanding.

Response from iRESTOREJan 13, 2025

Hi George, Thank you for reaching out, and I’m sorry for the frustration this has caused. Your order was placed on January 6, processed within 24-48 hours, and shipped after three days. However, you decided to cancel the order while it was already in transit, so we immediately requested that it be " returned to sender." I understand your concern about not being informed of the delay caused by a manufacturing issue. We should have communicated this earlier, and I’m sorry you had to follow up yourself. Your feedback is valuable, and we’ll work to improve our communication moving forward. Thanks for your understanding.

Response from iRESTOREJan 13, 2025

Hi Suzanne, I'm sorry to hear about your experience with Affirm. On a brighter note, I’m thrilled to hear that our team in iRESTORE was able to help you and make things a little easier. I’ll be sure to pass along your kind words to them, it’ll mean a lot! If there’s anything else we can do to help or if you’d like assistance with your purchase, please don’t hesitate to let us know. We’re here for you!

Response from iRESTOREJan 13, 2025

Hi, I’m sorry to hear about your experience with the warranty claim and the frustration it has caused you. This is not the level of service we aim to provide here at iRESTORE. I have asked for your details so we can look further into this issue, and we'll take the necessary actions. Rest assured, we’re committed to making this right for you. Thank you for your patience, and we appreciate the chance to assist you better.

Response from iRESTOREJan 13, 2025

Hi Manuela, Thank you for reaching out and sharing your concerns. I want to clarify that the tax amount for your purchase was included in the invoice you were sent. Unfortunately, we rely on local and state regulations to calculate taxes, and we don’t have control over those amounts or how they are applied. If there’s an issue with the details on the invoice, such as the iRESTORE's legal name or address, I’d be happy to review and assist with this further. Please let us know if there’s anything else we can help you with. Thank you for bringing this to our attention, and we appreciate your understanding.

Response from iRESTOREJan 10, 2025

Hi Cole, Our sincere apologies for the delay. I have already reached out to our fulfillment team to prioritize this. In the meantime let us know if there's anything else we can do for you. Thanks for your patience and understanding.

Response from iRESTOREJan 6, 2025

Hi Sherrie, Apologies for the delay and inconvenience. Rest assured that your order of Illumina Facemask is being prioritized, and you should receive this in 5 business days. Thanks for your patience and understanding.