iRESTOREReviews of irestorelaser.com

Response from iRESTOREJul 30, 2026

Hi Allison, Thank you for taking the time to share your experience, and we're truly sorry for the frustration you've had with the app. We understand how disappointing it is to run into technical issues, especially when you're just getting started. We appreciate you sending the screenshots and trying the troubleshooting steps already. We've raised your case with our technical team so they can investigate the issue further and determine what's causing the problem. We appreciate your patience and the opportunity to make this right.

Response from iRESTOREJul 30, 2026

Hi Sameer, Thank you for taking the time to share your feedback. We truly appreciate it and understand your concern regarding the charger design. We're always looking for ways to improve our products, and feedback like yours is invaluable. We've shared your suggestion with our product team for consideration as we continue to evaluate future product updates and accessories. Thank you again for helping us improve.

Response from iRESTOREJul 28, 2026

Hi Nuala, We sincerely apologize for the inconvenience. Upon reviewing our records, the most recent order we found under your information was placed on March 12, 2026, for the Illumina Face Mask, and it shows as successfully delivered. If your review refers to a different order, please let us know the order number or any additional details so we can investigate further and assist you as quickly as possible.

Response from iRESTOREJul 24, 2026

Hi Nancy, We sincerely apologize for the lack of follow-up and understand how frustrating this has been, especially after waiting more than two months. Please reach out to our Customer Service team via email. This will help us locate your case, investigate what happened, and work toward resolving your extended warranty concern as quickly as possible.

Response from iRESTOREJul 22, 2026

Hi Mel, Thank you for sharing your experience, and we're truly sorry to hear about the issue with your iRESTORE Pro device. We understand how frustrating it is for the device to stop working after you've taken good care of it. While the iRestore Professional is covered by a 2-year limited warranty, your device is unfortunately outside that coverage period. Since we don't offer repairs, we offered a refurbished replacement at a reduced price. Our recertified devices are carefully inspected, tested, and restored to pristine working condition, and each one includes a 1-year warranty for added peace of mind. We understand your disappointment and appreciate your honest feedback. Thank you for giving iRESTORE a try, and we're sorry we couldn't provide the experience you expected.

Response from iRESTOREJul 15, 2026

Hi Benham, We're truly sorry to hear about your experience and completely understand how frustrating it is, especially given the value of your order. Please know that we're actively working with DHL to investigate the shipment and locate your package. We understand the waiting is difficult, but we're closely monitoring the case and will keep you updated as soon as we receive any new information from the carrier. We sincerely apologize for the inconvenience and appreciate your patience while we work toward a resolution.

Response from iRESTOREJul 13, 2026

Hi Myrna, We're sorry to hear about your experience. We understand your frustration with the return shipping cost. As outlined in our return policy, customers are responsible for return shipping expenses. We appreciate you giving our products a chance and value your feedback, as it helps us evaluate and improve our policies.

Response from iRESTOREJul 8, 2026

Hi Inna, We're truly sorry for the frustration and inconvenience you've experienced. We completely understand how upsetting it is to be asked to pay import VAT again after already paying UK VAT during checkout. Please rest assured that your case is being actively reviewed by our team. We understand the issue you've raised regarding the VAT collected at the time of purchase, and we're working to resolve it as quickly as possible. We sincerely apologize for the delays in communication and for the experience you've had so far. We appreciate your patience while we investigate this matter, and we'll continue to keep you updated as soon as we have more information. Our goal is to make this right and ensure the issue is resolved appropriately. Thank you for bringing this to our attention, and again, we're very sorry for the inconvenience.