iRESTOREReviews of irestorelaser.com

Response from iRESTOREMay 8, 2025

Hi Amy, Thank you for taking the time to share your experience with the iRESTORE Elite and our warranty process. We truly value your feedback and are sorry to hear about the difficulties you encountered. We understand how frustrating it can be when a product does not meet expectations, especially within such a short period of use. Our warranty process-including the request for a demonstration video-is designed to help us quickly diagnose and resolve issues, but we recognize that this can feel inconvenient. The 18% return fee and shipping costs apply to our money-back guarantee, while warranty repairs or replacements for defective devices are handled differently. Your comments about the clarity and timeline of the process are important to us. We are always striving to improve our service, and your feedback will help us make our procedures more transparent and user-friendly. Thank you again for your feedback and for giving us the opportunity to address your concerns.

Response from iRESTOREApr 25, 2025

Hi Sam, Thank you for bringing this to our attention, and I sincerely apologize for the frustration and confusion you’ve experienced. We understand how disappointing it is to receive a request for a review before your product has arrived, and we’re sorry for any inconvenience this has caused. Regarding the shipping charges, while we do offer “100% FREE shipping,” customs duties and taxes are determined by the destination country and are separate from shipping fees. These charges are standard for international shipments and are collected by customs authorities, not by us or DHL directly. Unfortunately, we do not have control over these additional fees, and they are not always included in the shipping cost. We want to help resolve this for you as quickly as possible. Please contact our customer service team so we can look into your shipment’s status and assist you further. Again, we apologize for any confusion and inconvenience. We appreciate your feedback and are here to help make this right.

Response from iRESTOREApr 25, 2025

Hi Giuzel, Thank you for sharing your feedback, and I sincerely apologize that the iRESTORE Elite did not meet your expectations regarding coverage and fit. The iRESTORE Elite is designed with extended scalp coverage to reach the hairline, temples, and crown, aiming to treat a wide range of hair loss patterns. However, we understand that head shapes and sizes can vary, and the fit may not be perfect for everyone. To help address this, we have already sent you large foam pads, which can be used to improve the device's comfort and fit. If you would like to share photos, we are happy to review them and assist further. Your feedback is valuable, and we want to ensure you have the best possible experience. Please let us know if the foam pads help or if you need additional assistance.

Response from iRESTOREApr 14, 2025

Hi Mercedez, We apologize for any inconvenience you’ve experienced regarding the payment method. We understand that you were excited to use the option to pay in increments, but it seems there was a misunderstanding in the payment selection. ShopPay option does indeed allow customers to choose between paying in full or using installments. However, it appears that the 100% payment option was selected for your order, resulting in the full amount being deducted from your account. We regret any frustration this has caused and appreciate your feedback. If you wish to return the product and receive a refund, we will assist you through our standard return process. Please let us know how we can help facilitate this for you.

Response from iRESTOREMar 25, 2025

Hi Joe, We appreciate your feedback and understand your concerns. You’re right; our products must meet your expectations. We’re committed to ensuring that every product we send out works as promised. We ask for early feedback to identify potential issues and improve our service. However, we also value your experience with the product itself. If you’d like, we can follow up with you after you’ve had a chance to use your order. This way, you can provide a more informed review based on your actual experience with the product. Thank you for choosing us. We look forward to hearing about your experience once you’ve received and tried out the Illumina Face Mask.

Response from iRESTOREMar 24, 2025

Hi Laura, Thank you for taking the time to share your feedback about our tracking app. We appreciate your honesty and understand your concerns about privacy and the ease of use. We will definitely raise this issue to our upper management to review and consider improvements. We are prioritizing your order so you can receive it as soon as possible. If there’s anything else you’d like to share or if you have any other questions, please don’t hesitate to reach out. We’re here to help and appreciate your continued support.

Response from iRESTOREFeb 28, 2025

Hi Hakan, We appreciate you bringing this to our attention. We are always striving to improve our customer service. Based on our records, our customer support team is already taking care of your concern. We are confident that we are working towards a resolution. If you have any further questions or if there’s anything else we can assist you with, please contact us at [email protected].

Response from iRESTOREFeb 26, 2025

Hi, Thank you for taking the time to share your experience with our device. We sincerely apologize that you haven’t seen the results you expected since starting in September 2023. We understand your disappointment. It’s important to remember that results can vary significantly from person to person. We also regret to hear that you found the device uncomfortable and that our response to your concerns about the conditioner felt dismissive. That was certainly not our intention. We strive to provide helpful and respectful support to all our customers. We’d like to understand more about your specific experience and see if we can offer any assistance.