iRESTORE is the trusted leader in innovative red light therapy solutions, with over 500,000 satisfied customers. Our FDA-cleared systems combine the most powerful lasers and LEDs on the market, clinically proven to promote hair regrowth and support younger-looking skin. Harnessing the power of advanced low-level laser therapy (LLLT), our devices stimulate cells, increase cell metabolism, and improve circulation, helping you achieve fuller hair and firmer, healthier skin.From combating hair loss to reducing signs of aging, our cutting-edge technology offers a complete wellness routine. Committed to quality and customer satisfaction, we also offer a range of premium hair and skin care products to complement your journey toward a healthier, more confident you.
iRESTORE (irestorelaser.com) has 1,313 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
Also known as
irestorelaser.com
Website
irestorelaser.com
Category
Hair Care & Styling
Location
La Mirada, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 96% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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The irestore said it was delivered i jave not received product yet I spoke with ups you have to start the ups to check where it is
Allan Trost
561.702.5673
Response from iRESTOREAug 1, 2025
Hi Allan,
We’re sorry to hear that you haven’t received your package yet. Please know that we are closely monitoring the tracking information provided by UPS and have already filed a claim regarding the lost shipment. We will contact you directly as soon as we have an update or resolution.
In the meantime, if there’s anything else we can assist you with, please don’t hesitate to let us know.
Thank you for your patience and understanding.
LA
Lao
I have received the Irestore Helmet but…
I have received the Irestore Helmet but comes with no battery.
Response from iRESTOREJul 22, 2025
Hi Lao,
Our sincere apologies for the inconvenience. I have already requested that the battery pack and free shampoo be shipped as soon as possible.
Please let us know if you need anything else, and we'll be there for you.
Thanks!
AN
Andrew
No tracking #on a $2k order
No tracking #on a $2k order, but already sent ads to buy more products- so far a 1 but hoping product a 5+++- when received.....lets hope soon
Response from iRESTOREJul 15, 2025
Hi Andrew,
We sincerely apologize for any frustration or concern caused by the delay in providing your tracking information. We understand its importance, especially for a significant purchase like yours.
Please know that we have already reached out to you directly with the tracking details. We truly appreciate your patience and hope that the product exceeds your expectations once it arrives.
If there is anything else we can assist you with, please don’t hesitate to reach out.
JO
Jon
Verification required after order
Placed my order - Irestore accepted bank payment. Then receive an email asking for proof that I am real. Support asked me for a picture of my drivers license and a pic of the last 4 digits on my card. I called your support and they verified that the request was legit. All of this after you were paid. Until I sent those items, the order has been in suspense. And now I am waiting 2 more business days for “Andrew” to provide “next steps.” I have never in my life been asked to go thru a process such as this. If i don’t receive an email in 2 business days saying “ your order is on the way” I will cancel this order and buy from your competition. I spent a decade of my career as a telecom customer experience executive (see LinkedIn) so I have a bit of experience in this arena. This is ridiculous.
Response from iRESTOREJul 15, 2025
Hi Jon,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the frustration and inconvenience this verification process has caused.
We want to assure you that your order is being prioritized, and we are working to move things along as quickly as possible. We have also attempted to reach you by phone to discuss the situation directly, but your call was routed to voicemail.
Please rest assured that we take your feedback seriously and are committed to resolving this promptly.
We appreciate your patience and understanding. If you have any further questions or need immediate assistance, please don’t hesitate to contact us directly.
Thanks!
AN
Anne
No customer service and package nowhere to be found
I have placed my order on july 2nd. And haven’t received a tracking link nor the package. Been emailing several times but I don’t get a reply.
Response from iRESTOREJul 14, 2025
Hi Anne,
We sincerely apologize for the inconvenience caused by the delay and lack of communication regarding your order.
Please contact our customer service team directly at [email protected] to assist you promptly. We'll make sure to prioritize your order and also investigate the reason for the delay.
Thanks!
AL
Alice
My scalp was burned as well as a bald…
My scalp was burned as well as a bald spot created. I sent the helmet back and they are supposed to send me a new one, although I haven’t received it yet. I never received an apology or an explanation as to why this happened to me.
Response from iRESTOREJul 5, 2025
Hi Dacia,
Our sincere apologies for the discomfort and issues you've experienced with the device. Rest assured that the replacement has been processed, and you should receive it as soon as possible. We also emailed you with the details.
We appreciate your patience and understanding. If you have any further concerns or questions, please don’t hesitate to contact us directly.
MS
mary S.
NOT SOLD
Based on what I’m reading in the reviews, it doesn’t sound like I want to purchase from this company. I will be buying from someone else.
Response from iRESTOREJul 3, 2025
Hi Mary,
Thank you for sharing your concerns. We’re sorry to hear that the reviews have given you a negative impression of our company. At iRESTORE, we are committed to providing quality products and excellent customer service, and we take all feedback seriously as it helps us improve.
If you have any questions or would like more information before making your decision, please don’t hesitate to reach out. We’d be happy to assist you and address any concerns you may have.
CG
Clayton G.
iRestore
iRestore: Hostile Policies, Hidden Fees, and Absolutely Terrible Customer Service
If you’re thinking of buying from iRestore, read this first.
I ordered a device and decided I wanted to upgrade to the Elite model BEFORE my original order even arrived. As soon as my shipment was delivered (literally within minutes, and still unopened), I emailed iRestore asking to exchange it for the Elite. Sounds simple, right? Wrong.
Punished for Upgrading: Instead of a reasonable exchange, I was told I would need to pay a $200 “service fee” just to send back my unopened product—plus another $1,000 for the upgrade! That’s right: you get penalized $200 even if you never opened the box and reach out right away.
Return Policy Scam: When I pushed back, their customer service buried me in fine print and shifting policies. Suddenly, I was told that if I upgraded, I’d waive my right to any return or money-back guarantee on the new device. In other words: pay more, get less protection.
Bait-and-Switch: Every time I tried to follow their process, another new restriction or hoop appeared. Policies seemed made up on the fly to trap you as a customer and keep your money, no matter what.
Condascending and Tone-Deaf: Instead of any actual help, I got copy-paste apologies, unwanted “inspiration,” and invites to their Facebook group—as if that would make up for being gouged and jerked around.
One Return Per Lifetime: They only allow one return per household—ever. So if you upgrade, you’re out of luck for any future issues.
Bottom line:
iRestore is all about keeping your money, not helping customers. I faced hidden fees, inflexible and punitive policies, and customer service that made me feel like an inconvenience instead of a valued customer. If you value your sanity (and your wallet), buy from literally anyone else.
Response from iRESTOREJun 28, 2025
Hi Clayton,
Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration and inconvenience you’ve encountered during your recent interaction with iRESTORE.
Your feedback is extremely important, and we’re truly sorry that our policies and service did not meet your expectations. We understand how disappointing it must have been to face unexpected fees and restrictions, especially when you were simply trying to upgrade your order. Please know that your concerns regarding our return policy, upgrade process, and customer service will be thoroughly reviewed by our team.
We value all feedback, positive or negative, as it helps us improve our products and services.
