Cheryl
I called on Sep 27th to return the face…
I called on Sep 27th to return the face mask and eye mask, because for my birthday my daughter and niece bought me and eye mask with a complete skin care system. I was told i could only return one item, Well if I paid for both items paid for the shipping that came through USPS and have to pay to send the item back I should be able to return what I paid for and have returned both items. More reasonable return polices as well as a return label and you pay for return shipping. If a customer paid for an entire bundle and two things worked and four didn't work you should be able to return what wasn't good for you. I'm not trying to slam this company just being honest. I didn't mentions problems with eye mask, after charging you were unable to receive the red or blue lights. Good Luck
Response from iRESTOREOct 3, 2025
Hi Cheryl, As mentioned in your previous review, we have already agreed to allow you to return both devices. We were trying to reach out to you again, but all calls were routed to voicemail. We would appreciate it if you communicated with us directly to make things right. Thanks!