iRESTORE Reviews | Read Customer Reviews of irestorelaser.com

iRESTORE Reviews | Read Customer Reviews of irestorelaser.com

iRESTORE reviews

Showing 322 reviews with 1 star · Clear filters

Jason
Oct 24, 2025
iRestore ignores refund requests under their “12-month guarantee” — zero customer service
I purchased an iRestore Elite device in January 2025. After using the product for nine months and deciding it wasn’t effective, I followed their own return policy instructions to request an RMA number as required. That was over three weeks ago, and I have sent multiple polite follow-ups with no RMA provided to date. For a company selling high-priced medical-adjacent devices, this kind of unresponsiveness and policy evasion is unacceptable. A guarantee means nothing if the company simply ignores customers trying to use it. iRestore (Freedom Laser Therapy Inc.) advertises a 12-month guarantee and an RMA process but fails to honor it in practice. Their BBB profile already shows an F rating and numerous similar complaints about unreturned emails and unprocessed refunds — my experience matches those exactly. I’m now forced to escalate through the BBB and my credit card issuer just to get the refund they promise on their own website. Buyers beware: unless iRestore responds and resolves this, the “12-month guarantee” is worthless marketing.
Response from iRESTOREOct 27, 2025
Hi Jason, We sincerely apologize for the delayed response and the inconvenience you have experienced. Please know that we have already requested your details to thoroughly review what happened with your RMA request. We are committed to taking the necessary actions to resolve this issue as quickly as possible. Thank you for your patience and understanding.
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Amy L.
Oct 23, 2025
I left note for driver to leave at door…
I left note for driver to leave at door step and to ring doorbell, still haven't received shipment
Response from iRESTOREOct 23, 2025
Hi Amy, We sincerely apologize for the inconvenience you are experiencing with your delivery. Please understand that once the package is handed over to DHL, we no longer have control over its handling or delivery process. We recommend contacting DHL directly for updates or to report any delivery concerns. Thank you for your patience and understanding.
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LA
Oct 14, 2025
BUYER BEWARE
Didn’t receive my package, even though a signature was required. Then they wanted me to go hunting for it. When I couldn’t find it, I was basically told to take it up with UPS. Horrible, horrible experience, and even worse customer service.
Response from iRESTOREOct 14, 2025
Hi Lauren, We sincerely apologize for the frustrating experience you’ve had with your package delivery. Please be assured that we are currently reviewing this matter to understand what went wrong and to ensure it is addressed appropriately.
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IssaLadeee
Oct 13, 2025
Bought this last year and by this year
Bought this last year and by this year, the wiring came off from the bottom of the helmet and it’s completely unusable for just a year so if you purchase this be sure to purchase their warranty I personally think it’s bogus to spend that much money on a high-end cap for the wire to get cut off! I’ve seen little results over last year so some, but not as much as I thought I would!! I still need to continue using it as a results will occur because there’s been some progress however Little.
Response from iRESTOREOct 13, 2025
Hi Issa, We sincerely apologize for the inconvenience and appreciate you sharing your experience. Please note that the warranty does not cover wear and tear or any signs of physical damage, but each case is evaluated individually. We kindly ask you to reach out directly to our customer service team so we can assist you further, especially since you are seeing some results; continuing consistent use is important for progress.
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Danny
Oct 13, 2025
I didn't get what I ordered
I didn't get what I ordered, I ordered the one with wireless power pack, but I received the wired model. I'm now requesting a return and refund.
Response from iRESTOREOct 13, 2025
Hi Danny, This is to confirm that the package you received has the correct items that you ordered. The iRESTORE Elite device is designed to be plugged into an outlet. Since you ordered the battery pack, you can now use the device conveniently while moving around without needing to stay connected to the outlet, making it wireless.
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Michelle de C.
Oct 8, 2025
the helmet burned my scalp
the helmet burned my scalp, it's burning and I'm not using it. I don't know if it was the configuration, I really don't know what's going on
Response from iRESTOREOct 8, 2025
Hi Michelle, We sincerely apologize for the discomfort you experienced with the iRESTORE device. We have tried reaching out to you to better understand the issue and assist you directly but you were not available. Please allow us to connect you with our customer service team so we can resolve this as quickly as possible and ensure your safety and satisfaction. Your comfort and safety are of the utmost importance to us. Looking forward to making things right.
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Yekta
Oct 7, 2025
Terrible experience
My package was never delivered, and iRESTORE’s customer service was completely unhelpful. When I reached out, they told me to handle the issue through USPS, even though I had paid iRESTORE extra at checkout for loss, theft, and damage protection. I asked why I paid for this coverage if I had to deal with USPS myself, but received no response. Save yourself the frustration, look for alternatives to this company.
Response from iRESTOREOct 8, 2025
Hi Yekta, We sincerely apologize for the inconvenience you have experienced. We understand your frustration, especially given that you purchased shipping protection. Please be assured that we will investigate this matter thoroughly and look into possible options to resolve your issue. We appreciate your patience and will work to improve your experience.
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jets7278
Oct 6, 2025
Haven’t gotten the product and it’s…
Haven’t gotten the product and it’s been nearly 2 weeks. Tracking information on shop isn’t helping. Says partially delivered because I also got the extended warranty. I can’t even tell if the mask shipped.
Response from iRESTOREOct 6, 2025
Hi Holly, We sincerely apologize for any inconvenience this may have caused. I have already contacted our fulfillment team to prioritize your order since your payment was successfully processed yesterday. We appreciate your patience and are working to ensure your order is delivered as soon as possible. Please feel free to reach out if you have any further questions or concerns.
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