iRESTOREReviews of irestorelaser.com

I ordered their LED mask and never received the product. I first worked through the carrier and then tried working with iRestore directly to get this remedied. I was told multiple times I would be contacted and they’d work with me to find a solution. Nobody ever contacted me back. Now I’m having to work with my credit card company to dispute the charge. It’s very unfortunate since I was very excited about this product and ultimately, may have lost over $400 and nobody seemed to care to assist. This was a very stressful experience. I’d also note that when a product is $400-$800, the seller should be working with a carrier that will ask for a signature upon drop off. Very disappointed.

If you are a Canadian customer, be prepared for a hefty duty charge they don’t warn you about! They are constantly upselling products and I still haven’t received the product yet as it has been in transit for weeks and is still not delivered yet! Hopefully it arrives soon, but shipping is a nightmare! Hope it lives up to all the hype! Thanks for the reply blaming Canada for the duty, my point was if you are selling your product to the Canadian market, it would have been helpful to alert them to the extra duty cost. Also, why it took so long to arrive even once it arrived in Canada. And, you continue to bombard me with upselling your other products, why would I ever do that knowing now that it will be subject to a hefty duty charge! I say, buy a Canadian product to avoid the higher costs and the blame shedding that your company is now doing!

The shipping took more than 10 days, and for the price I paid I was expecting a faster shipping.

Very poor customer service .. 10% charges on order cancellation and no clear guidance !!

The product itself is excellent and I'm excited to use it, but I'm giving one star because of my experience with the delivery. I ordered the elite helmet and expect a timely, convenient delivery. I waited all day by my phone to ensure that I didn't miss the package on the delivery date. Instead, DHL sent me a message saying I missed my delivery, even though no one tried to call me or even ring my condo buzzer. Stop using DHL—absolutely horrendous delivery experience. After paying over $ 3,000 CDN (and custom fees in advance to avoid delays), I'm still waiting for delivery.

Response to a untrustworthy company: I'll be happy to share my recording/ email from 10/23/25. #Run from this company's advertising. Everyone should be very concerned and aware of this company after their response. Their intentions are very clear- try their product which says 90 days to see results, but will only refund you in full after 30 days. Ridiculous and a bad scheme. We can see why my request for an executive callback was is dismissed. I spent my hard earned money and expect results. I definitely expect the owners of this company to have better customer service.

I ordered the product 11 days ago and have not received it yet. The USPS update reported it in the area 2 days ago and now in a different state? Not happy about the situation

are you kidding me? my device is not delivered and i did not get my refund yet.