Dee M.
Misleading Shipping Update and Broken Follow-Up
My order was placed on February 2 for $958.22. I received a shipping confirmation email on February 4 stating my order was “on the way,” but tracking did not show carrier movement until February 10. The package sat idle, and I had to call customer service on February 11 to address it. During that call, I was told I would receive a follow-up email the next day. I never received that response. Instead of prioritizing or expediting the shipment after the delay, it appears it was simply pushed out. The issue is not the free shipping timeframe — it is the lack of transparency, follow-through, and urgency for a nearly $1,000 order. I have only used the product for one week, so I cannot fully rate it yet, but I hope it performs better than the customer service experience.
Response from iRESTOREFeb 18, 2026
Hi Dee, We sincerely apologize for the inconvenience. We’re going to review what happened with your shipment and the missed follow-up, and someone from our team will reach out to you directly to address this properly. We can’t undo the delay, but we can make sure it’s acknowledged and handled better from here. We truly appreciate you giving the product a chance, especially after this start. If there’s anything you need while you’re in your first few weeks of use, please let us know — we’re here to support you.