Asma N.
Horrible admin, Look elsewhere.
We took lessons from Iqra for 2 people adult and a child for 6 months. The child's first male teacher was always sleepy/yawning during class, his headphones never worked,just made my son listen to audio recordings. After changing the teachers, he was on on same juz for 6 months, he can read fluently, already has done tajweed rules, and have had Quran classes for 2 years prior. I just feel they were billing for hours and not really teaching anything or progressing. The adult teacher would cancel classes, bill them without teaching, or giving credit for future classes, nightmare to deal with admin. They still owe me credit classes, just an awful dreadful experience with them. Re.to Iqra: would you like me to post screen shots from your company, may be then you would be able to find student names? No one gave any student feedback nor did any student advisor contact me. Just admit that your company is lacking serious customer service training!
Response from IQRA NetworkNov 3, 2022
We are sorry for your experience. We have several measures in place that should prevent that from happening; your academic coach should have reached out and reviewed the whole file and progress, an assessment would then be done for each student and a plan would be tailored to address your concerns. As for any credits, I looked into our system and could not find a student or parent with your name. In the past, there was confusion with a company that has a similar name. Please let us know what is the best way to reach you or you can reach us at [email protected] and please make it to the attention of Isra. Re. Asma. Thank you for your reply. In order to investigate the matter internally we would need the student names, your name here does not match anything in our records. Or if you would rather let us know the name of the teachers you had and we keep recordings of every session,for easy reference. If you feel comfortable posting it here that's fine, if not, please send us an email. [email protected] Attn: Isra We look forward to hearing from you and resolving this unfortunate matter.