iProVPNReviews of iprovpn.com

Response from iProVPNFeb 14, 2025

Hello, We sincerely apologize for the inconvenience you're experiencing with server connectivity. To help resolve your issue as quickly as possible, we’ve requested your email to further investigate your case. Please also feel free to reach out to our live chat support team or email us at [email protected], and we will prioritize your case. Thank you for your patience. We’re committed to helping you use our VPN without further disruptions.

Response from iProVPNFeb 14, 2025

Hello, Thank you for sharing your feedback. We’re sorry to hear about your experience. It’s been almost a month since your review, and we haven’t received any further details from you regarding your concern. If this issue is related to a refund, please reach out to us directly at [email protected], and we will ensure it's processed within the 30-day time frame. We’ve been working hard to address all refund requests and are confident that if you contact our support team, they will have already processed your request. If you’ve received your refunded amount, we’d greatly appreciate it if you could take a moment to update your review. Your feedback is important to us, and we strive to improve continuously. Thank you.

Response from iProVPNJan 24, 2025

Hello, Thank you for your patience. After reviewing your account, we can confirm that your refund has been processed successfully within the 30-day money-back guarantee period. We have made multiple attempts to reach you via the email address you provided in order to better understand your concerns, specifically regarding connectivity issues in China. Unfortunately, we haven’t received a response yet. We hope that the refund has been received successfully. If you have, we would greatly appreciate it if you could consider updating your review to reflect the resolution of your refund. Positive feedback helps improve our brand image on platforms like Trustpilot. If you still have any questions or if there are any issues with receiving your funds, please don't hesitate to reach out to us at [email protected] or contact our 24/7 live chat support. Thank you for your understanding and patience.

Response from iProVPNDec 26, 2024

Hello, We are following up on your refund request. We previously requested additional details to help us investigate the issue, but we have not yet received a response. We apologize for any delays you may have experienced, as the holiday season can sometimes cause extended processing times. However, we assure you that we are committed to fulfilling our promise and processing your refund. If you have already received your refund, we would greatly appreciate it if you could take a moment to update your review. If you have not received your refund, please contact us at [email protected], and we will be happy to assist you further. Thank you for your patience and understanding.

Response from iProVPNDec 26, 2024

Hello, We are following up on your refund request. We previously requested additional details to help us investigate the issue, but we have not yet received a response. We apologize for any delays you may have experienced, as the holiday season can sometimes cause extended processing times. However, we assure you that we are committed to fulfilling our promise and processing your refund. If you have already received your refund, we would greatly appreciate it if you could take a moment to update your review. If you have not received your refund, please contact us at [email protected], and we will be happy to assist you further. Thank you for your patience and understanding.

Response from iProVPNAug 13, 2024

Hello Delli, We apologize for the inconvenience you faced with iProVPN. Could you please email us at [email protected] with the email you used to purchase the VPN subscription? Every user's satisfaction is important to us, which is why we offer a 30-day money-back policy. Please provide the requested information, and we will prioritize resolving the issue for you and processing the refund. Thank you.