Fatima M.
I ordered my parcel on 1st February but…
I ordered my parcel on 1st February but never received it. Despite daily communications with iPhone Case Hub, I was not notified of its shipment. They later informed me that the parcel was delivered and left partially exposed in a pigeonhole, leading to its theft. My concerns are: 1. Lack of Delivery Notification: I was not informed when the parcel was delivered, despite my consistent inquiries. 2. Delivery Handling: The parcel was left insecurely, resulting in its theft.  I contacted Royal Mail, who confirmed the delivery but stated they are not responsible for the loss. According to the Consumer Rights Act 2015, the retailer is responsible for the delivery and quality of items until they are received by the customer. Therefore, I request either a replacement of my parcel or a full refund.