IOKA JewelryReviews of iokajewelry.com

We were sent the wrong ring and not the one we ordered.

I ordered a ring for my 13th anniversary, it got shipped then it said it got cancelled the 2 days before my anniversary and had no solution other than refund. It said online the ring was still available. If something is out of stock it needs to be corrected. I had nothing for my anniversary day because of this

BUYER BEWARE! EXTREMELY poor quality items. When my item stopped closing after one use, they charged a restock fee for the return. Upon inquiry as to why, they provided a picture of the item, but it wasn’t the one I sent back. They broke the latch and sent a pic to justify the restock fee.

Bought a ring and it broke with in 5 months

DONT BUY! THE JEWELRY IS CHEAP AND THEY WILL BREAK THE JEWELRY TO JUSTIFY THE RESTOCK FEE. A family member made a purchase of a locket that broke after the first opening. I took a video of the locket showing that it would not close. I sent the necklace back to Ayoka less than 30 days after purchase, but it was received three weeks after the purchase, as a gift. Upon receiving the gift, the locket was sent back within 4 days due to the faulty latch. It has now taken three weeks to get a full refund, as my family member was charged a restock fee. Ioka the claims the manager is gone for a week. Upon arrival, Ioka sends back pictures showing that the latch to the locket is completely broken off, but I have a picture of the locket before we shipped out. The latch was on. They intentionally broke the latch off and scratched up the locket to justify the restock fee. BUYER BEWARE!!

Better communication would be great. There necklace i got way smaller than I thought. i emailed you and it took 2 days then another 2 days after I sent response and still haven't heard anything back. The charm is smaller than a dime. The chain size is not correct 😕 learned my lesson...

Horrible experience. I purchased a ring and necklace for my nieces quinceanera. The necklace broke after a couple of days due to poor workmanship. They refused to replace it and wanted me to pay for repair that would yield a mark on the necklace. Buyer beware. Response to IOKA - It wasn't misused and it's insulting that your company would assume just to get more money out of the consumer. It's been less than 30 days and I noticed other consumers that have experienced the same issue.

I bought a necklace from Ioka Jewelry (or Jewelry by Ioka as they are called on Itsy and other online selling platforms). When I used it, I discovered that the links have edges and those edges hurt my skin whenever my neck moves, which indicates a flaw in the design of the necklace. I contacted the seller (Ioka Jewelry or Jewelry by Ioka) and I discovered that, to accept my return, they will not refund the $55 that they charged for shipping and I have to spend another $55 to ship the item back. Which means I will loose around $100 to return a $256 item. Obviously, this is a textbook case of defrauding the clients by selling them faulty items then make it impossible for them to return it. I am writing this revue so nobody else gets burned by Ioka as it happened to me. After reading Ioka response (below) it shows that they cannot adress the details of my post. Which proves that I am right: they put the return options on Amazon, so I am still loosing $100 to return $256 item. The plot is to make the return impossible and the client stuck with faulty product. Beware.