Svend J.
Excellent Product, Fantastic Customer Service
I have been using Invision Community's software for over 20 years now, and I am extremely happy with the quality of the product and the high level of customer service from the company. While there are a number of alternatives out there in the space (and I have considered all of them), Invision has a finessed forum/community product that is simply unmatched by the competition. There are a range of cloud-based pricing options, but for someone like me with a small community I have found their self-hosted solution ($200/y) to be excellent value for money considering that you unlock an entire suite of UGC and community solutions (including blog, gallery, commerce) that you can customise to your heart's content. Best of all, despite the fact that Invision Community clearly has a number of high-profile clients, their management and customer service team are always available on their official forums to discuss technical issues, improvements to the software and more. I have even had a number of my own feature suggestions heard by the top-level management team and implemented in various updates, so they don't just pay attention to just the biggest-paying customers. And they always take the time to offer considered responses to complaints and questions about their software offering. In fact, I've never seen a company be so openly transparent and communicative with its customer base. You might find that Invision Community doesn't quite offer the community experience features that you need, but you can be sure that the quality of the software they offer is incredible and the support/company feedback excellent. I highly recommend trying their suite with a free trial to see if their platform offers what you need, but if quality and customer service matters to you I would say that Invision Community deserves your custom.




