Penny D.
Not as advertised!
Advertised (and confirmed via email) that: from order to delivery would be 7-14 days. FALSE I would be contacted by DOCTOR within 3 days. FALSE It was longer than 3 days and it wasn’t a doctor. They didn’t even identify themselves as either a Nurse Practitioner or a Physician’s Assistant. In a chat with Camille, I asked when I could expect delivery, she could not tell me. She kept sending me canned responses. I asked if my order could be expedited and was told no. Bottom line, poor communication and did not notify that they were running behind due to a higher than expected volume of orders. Excuses given: * higher than expected volume * changed providers * area hit by hurricane Notifying customers of the issues before they are reaching out to ask about the delay would have allayed concerns. I was told that I would receive an email from the pharmacy when it shipped. FALSE. I did receive the pkg today, but received no notification. Since this medication required refrigeration, and the temperatures have been really high, the medication could have gone bad had I not been home to bring it inside. Also, I received a 3 month supply (as ordered), but did NOT receive enough disposable syringes. I hope that the one vial of medication that I received will be enough.
Response from Invigor MedicalJul 26, 2024
We sincerely apologize for the delays and communication issues you experienced. Your feedback is valuable, and we will address these concerns to improve our processes and ensure better service in the future. Invigor Medical Team



