Invigor MedicalReviews of invigormedical.com

Response from Invigor MedicalApr 1, 2023

Thank you for taking the time to share your experience with us. We are sorry to hear that you were not informed about the delays at the pharmacy and the early subscription renewal option. We truly appreciate your patience and understanding during these challenging times. Please know that we are committed to providing the best service possible and are constantly working to improve.

Response from Invigor MedicalMar 1, 2023

Hello Keith, Thank you for your feedback. We are currently working with the pharmacy to help with the current delays. Please contact us at 888-966-4854 Monday - Friday 8:00 A.M - 5:00 P.M PST with any questions or concerns. Thank you, Invigor Medical Management

Response from Invigor MedicalFeb 21, 2023

Hello Sandy, We are sorry you have not received your order. One of our staff members will be contacting you today. Thank you, Invigor Medical Management

Response from Invigor MedicalFeb 22, 2023

Hello Daniela, Thank you for your feedback. One of our staff members will reach out to you today. You can contact us at 888-966-4854 Monday - Friday 8:00 A.M - 5:00 P.M PST Thank you, Invigor Medical Management

Response from Invigor MedicalFeb 22, 2023

Hello Michael, Thank you for your feedback. We are working with the pharmacy to fulfill orders. There has been a delay with the pharmacy, but once shipped you will receive an email with tracking information. If you would like to contact us you can reach us at 888-966-4854 Monday-Friday from 8:00 A.M - 5:00 P.M PST. Thank you, Invigor Medical Management

Response from Invigor MedicalJan 25, 2023

Hello Kweku, Thank you for taking the time to leave a review of our service. We apologize for the delay in receiving your tracking and order. Our pharmacy has experienced longer than expected processing times, but there is good news! We see that tracking for your package was made available this morning, which means the medication is on its way to you. Please contact us with any questions or concerns at (888) 966-4854 Monday - Friday, 7 AM - 5 PM PST.

Response from Invigor MedicalJan 13, 2023

Hello Alex, Thank you for providing your feedback on your experience. We have reviewed the notes on your order and it looks like you requested an update from the Nurse Practitioner and not from our support team initially. Our Nurse Practitioner did contact our support team on your behalf requesting you receive an update. We provided you with an update on January 11th, stating that your prescription had been sent to the pharmacy and at that time there wasn't any tracking available but we would send tracking as soon as it became available. Tracking was made available to us on January 12th, shortly after you left this review, and you were sent the tracking number for your package. We apologize for the pharmacy's timeframe for fulfilling your prescription, but our customer service was swift in providing updates and reached out to you promptly once we had the tracking information. Please contact us directly at (888) 966-4854 whenever you have a question regarding your order. We take pride in providing the very best customer service in the industry, and hope you will reconsider your review of our customer service score rating only two stars in this instance, as we instruct our patients that orders can take up to two weeks for fulfillment from the time they are approved by a practitioner and billed, which it has been nine days since your order was approved. We look forward to working with you in the future and our expectation is the pharmacy fulfillment time will be much better as they should be caught up from the holidays and their being closed.

Response from Invigor MedicalDec 21, 2022

Hi Gary, Thank you for the review of your experience. We are looking into the status of your order and one of our representatives will be contacting you shortly. The pharmacy is experiencing longer than usual turnaround times and with the holiday season, shipping companies may take longer to get packages delivered. We do see that your order was received on 12/11/2022 and we ask that you allow one to two weeks for delivery of services after your approved for the prescription. If you miss our call, then please call us at (888) 966-4854 Monday - Friday, 7 AM - 4 PM.