Invigor MedicalReviews of invigormedical.com

Response from Invigor MedicalDec 15, 2022

Hello Paul, Thank you for your review of our services. Unfortunately, we had to cancel your order as the services requested require that we speak with you and that you have a consultation with the provider. We've called and texted you in regards to your order and it was cancelled per our policy for your being unreachable. Please give us a call at your convenience, and we can speak with you about the instructions for the service and arrange for you to speak with one of our providers and fulfill the service as requested. Our phone number is (888) 966-4854, and our office hours are 7 AM - 5 PM Monday through Friday.

Response from Invigor MedicalDec 9, 2022

Hi Gordon, Thank you for leaving a review. You have our apologies for any confusion experienced and poor communication, but all information is available prior to your ordering for this service. We have checked the tracking and FedEx delivered it today at 5:17 PM. Per our website terms and conditions, medications may take up to one to two weeks to be delivered after your consultation and billing are completed. The order was placed on 11/25/2022 which means your service was supplied as promised.

Response from Invigor MedicalNov 29, 2022

Hello Steven, We apologize for your experience. It looks as though we have been trying to contact you since 11/18/2022 to verify your shipping address. Would you please contact us at your earliest convenience? Our phone number is (888) 966-4854 and select option 3 to speak with a member of our order processing team. We will attempt to contact you once again, but if unsuccessful the order may be cancelled which we would like to avoid, so do try to answer our call. Thank you for your feedback as we are always trying to improve upon our service.

Response from Invigor MedicalNov 22, 2022

Hello Bob, We apologize for your experience. Unfortunately, it looks as though you placed an order with Olympia pharmacy on 10/21/2022 per the practitioner note on your enrollment, so she asked that the order was cancelled on 10/26/2022 per the practitioner informing us that you had received services through Olympia pharmacy. We attempted to contact you on 10/24/2022 and 10/26/2022 to verify whether you wished to continue with your order. We will have a Treatment Specialist attempt to reach out to you again. Our phone number is (888) 966-4854 and our office hours are Monday - Friday, 8 AM - 4 PM should you like to contact us at your convenience. Thank you for your feedback, it seems there may have been some miscommunication that caused this issue.

Response from Invigor MedicalNov 17, 2022

Hello Whenry, We apologize for your initial experience. There is a process for the particular medication in which you received and we would like to follow-up with you to discuss the process of getting you on the correct formulation. Because this was your first time ordering you received a standard formulation, but it sounds like you may need a stronger formulation which we can offer. Someone from our office will be contacting you to explain the process of getting you on the correct formulation as not everyone is the same and some men will need an adjustment in formulation. We service thousands of men for the condition in which you would like treated and we are able to help the vast majority. Please watch for a call from our office or reach out to us Monday - Friday, 7 AM - 5 PM PST. We are sending a refill questionnaire that will help us assess your experience and provide a new formula that should offer better results. Thank you for letting us know your experience and do not worry we want you to have a successful experience with what you would like to accomplish. Regards, Invigor Medical Management

Response from Invigor MedicalOct 4, 2022

Hello Kelby, Thank you for your feedback. It looks like there have been a couple of delays with your enrollment. One of which is related to our first-time subscriber policy for the service you purchased. We had been trying to contact you since 9/26/2022 and received a call back on 10/3/2022 from you. The prescription has been submitted to the pharmacy as of yesterday, when we received your approval to move forward with billing for the service. We apologize for the delay. It does look as though you paid for the expedited service with your order, so we will be in contact with you shortly to speak with you about that. Please answer our call or return our call should we need to leave a message. Your medication should ship as soon as possible from the pharmacy, but they are experiencing delays due to the weather issues experienced along the Gulf coast.

Response from Invigor MedicalSep 15, 2022

Hi WM, Unfortunately, we are unable to provide information for which another company is responsible. This was explained multiple times and you were given their contact information as well. Thank you for your feedback. Please contact Olympia Pharmacy for the requested information, their phone number is 888-323-7788.

Response from Invigor MedicalSep 8, 2022

We have contacted you to correct this issue. Thank you for reaching out!