Invigor Medical Reviews | Read Customer Reviews of invigormedical.com

Invigor Medical Reviews | Read Customer Reviews of invigormedical.com

Invigor Medical reviews

Showing 165 reviews with 1 star · Clear filters

Lindsay
Mar 21, 2023
I requested that my order be delayed
I requested that my order be delayed. I called and left a message SEVERAL days before the order was processed. There was no response and my order was then processed. I immediately called to have it THEN canceled and it was "already at the pharmacy and nothing could be done." I then tried to cancel the subscription via the website and there is no way to do that. VERY FRUSTRATED!
Response from Invigor MedicalMar 31, 2023
We apologize for any inconvenience you experienced with your order and subscription cancellation process. As per our terms and conditions, new orders must be canceled before the prescription is sent to the pharmacy, and subscriptions must be canceled 7 days prior to the renewal date. We understand your frustration, and we will take steps to ensure that communication and cancellation processes are more efficient and accessible in the future.
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Candice P.
Mar 20, 2023
still have not received prescription…
still have not received prescription from over one month
Response from Invigor MedicalMar 31, 2023
Thank you for bringing this to our attention. We apologize for any inconvenience caused by the delay in receiving your prescription. Our partnered pharmacy has experienced a significant increase in orders, going from 20,000 to 50,000 orders per day, but we want to assure you that we are working tirelessly to get your medication to you as quickly as possible. Thank you for your patience and understanding.
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Mark
Mar 16, 2023
Still have not recieved my FIRST ORDER…
Still have not recieved my FIRST ORDER but, despite having written and alerting Invigot NOT to charge me for a Second order they chatge my card today... So I have been charged for 2 months of order/ supplies and recieved nothing... is this a scam?
Response from Invigor MedicalMar 16, 2023
Hello Mark, Thank you for your feedback. I want to look into this enrollment for you. Please get in touch with me. You can reach me at 888-966-4854 Monday - Friday 8:00 A.M - 5:00 P.M PST. Thank you, Chrissy H. Customer Service Manager
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Nina
Mar 14, 2023
Poor Services and No Customer Service
Requested service, after over a week of hearing nothing emailed to speak with customer service to cancel and still have not heard back. If any charges were made, they will need to be reversed because no services were given.
Response from Invigor MedicalMar 16, 2023
Hello Nina, Thank you for your feedback. One of our staff members will be reaching out to you today. If you prefer you can reach us at 888-966-4854 Monday - Friday 8:00 A.M - 5:00 P.M PST. Thank you, Invigor Medical Management
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Patrick L.
Mar 9, 2023
I ordered on 2/27 and has not shipped…
I ordered on 2/27 and has not shipped yet on 3/9.
Response from Invigor MedicalMar 16, 2023
Hello Patrick, Thank you for your feedback. We are currently working with the pharmacy to help with this delay. You can reach us at 888-966-4854 Monday - Friday 8:00 A.M - 5:00 P.M PST. Thank you, Invigor Medical Management
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Erwin D.
Mar 9, 2023
Poor service
Orders take forever to fulfill. Lack of patient support and correspondence. Bad experience overall.
Response from Invigor MedicalMar 9, 2023
Hello Erwin, Thank you for the feedback. One of our staff members will contact you today. You can reach us at 888-966-4854 Monday - Friday 8:00 A.M - 5:00 P.M PST. Thank you, Invigor Medical Management
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LINDA S.
Mar 6, 2023
Just received prescription when I was charged for another
I had just received the prescription last week on March 2 or 3, 2023 that I ordered on February 17th. Then on March 3, 2023 I was charged on my bank account $228 for the next prescription that I wouldn't need for another month. When I tried to call help line, no one answered, so I left a voice message. But, no one has called back
Response from Invigor MedicalMar 7, 2023
Hello Linda, Thank you for your feedback. I'm sorry that your order was delayed this is not the ordering experience we wish to provide to our patients. We are currently working with the pharmacy to help improve the current delay. I'm sorry that you have not been able to reach us one of our staff members will be contacting you today. You can also contact us at 888-966-4854 Monday - Friday 8:00 A.M - 5:00 P.M PST. Thank you, Invigor Medical Management
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Christi A.
Mar 4, 2023
Terrible canceling policies
Terrible canceling Conveniently. Their chat closes seconds after they read my message to cancel. I have written, emailed, direct messaged, text messaged, and called. They keep charging me over $1200 a month for medications they don't always send. I'm fed up! Over $6000 now and I have a few medications I don't even take and they continue to fill and charge me for prescriptions I don't want and they never send in completion anyway.
Response from Invigor MedicalMar 7, 2023
Hello Christi, Thank you for your feedback. I'm sorry that you have had this experience. One of our staff member will contact you today. You can also reach us at 888-966-4854 Monday - Friday 8:00 A.M - 5:00 P.M PST. Thank you, Invigor Medical Management
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