J K.
A Company That Truly Stands Behind Its Product
I’ve been using Invigorated Water’s PH Recharge Glass Filtration System for approximately 3–4 years, and I wanted to share my experience specifically with their customer service. After more than a year of use on my current unit — and well outside any normal warranty period — I noticed that the bamboo lid had developed a slight warp. The system itself was still working perfectly. Filtration was not affected. I simply reached out to ask whether they had seen that before and whether replacement lids were available. Instead of sending just a lid, they sent me an entirely new filtration system — glass container, stand, valves, filters — everything. I did not demand a replacement. I didn’t even expect one. I was simply asking a question. Their response was to go above and beyond. To make matters even more impressive, I accidentally provided an incomplete shipping address (I forgot my apartment number). Rather than letting the delivery fail, their team coordinated with Amazon logistics to make sure the package arrived correctly. That level of professionalism and attention to detail says a lot about how this company operates. The important thing to understand is that my original unit was still usable. This was not a product failure. This was a company choosing to stand behind its reputation and take care of a long-term customer. In today’s marketplace, that’s rare. Based on my experience, Invigorated Water is a legitimate, responsible company that values customer satisfaction even years after purchase. Five stars.