InvictusprotectReviews of invictusprotect.com

Initially when I took this policy out it seemed very comprehensive and gave me a lot for my money. I never claimed, purchased a different car and policy wouldn't cover it. I asked if I could have a partial refund and this is where all the fun began. After several phone calls getting through to a call centre someone from invictus called me back said they would process it. They advised me it could take up to 30 days for this to be processed which I thought was excessive but hoped it would be sooner but it wasn’t. This was processed on the 16th of September and after many calls and emails I eventually received it on the 20th October. I did question this but all they said was this is how long a refund takes. In this modern age of technology I don’t understand why it took 34 days and had to adjust my expenditure accordingly. It doesn’t surprise me at all reading all the negative reviews as this is a true reflection of a shocking company who haven’t done anything about their customer service and who doesn’t know what the word communication means and makes a customer wait 34 days for a refund. Would definitely not recommend using this company.

Absolute administrative nightmare dealing with Invictus Protect regarding a vehicle warranty claim initiated in early August. Despite full diagnostic reports, itemised invoices, and direct garage correspondence being supplied over five weeks ago, the claim has sat completely unauthorised. ​Because Invictus failed to issue a standard repair authorisation, our specialist mechanic’s initial booking slot was lost. We are now facing the immediate threat of a top VAG specialist turning the car away permanently due to these endless administrative delays. This failure forces the potential recovery of the vehicle to an alternative facility, incurring unnecessary additional diagnostic and transport costs. To date, we have incurred nearly £1,400 in out-of-pocket expenses (taxis, daily hire cars at £65/day, and diagnostic fees) while caring for a newborn baby without a family vehicle. ​They prominently advertise 24-hour claim assessments, access to an approved repair network, and direct garage payments on their website. In practice, none of these representations are being honoured. A formal complaint has been submitted under FCA DISP rules, citing breaches of ICOBS 8.1.1, PRIN 6 & 7, Section 49 of the Consumer Rights Act 2015, and the FCA Consumer Duty. We have requested an immediate Final Response Letter to escalate the case directly to the Financial Ombudsman Service (FOS). ​If you are facing similar issues with delayed claims or non-communication, do not just leave a review—log a formal complaint under FCA DISP rules immediately and demand a Final Response Letter. If the firm fails to resolve your claim or issue an authorisation, escalate your file directly to the Financial Ombudsman Service (FOS). The Ombudsman assesses systemic patterns of unfair treatment, and multiple independent complaints regarding identical administrative delays will force regulatory scrutiny on their claims handling practices. ​Prospective policyholders should note that Invictus Protect operates alongside Rest Ashored Ltd (FCA FRN 732530), with underwriting provided by Acasta European Insurance Company Limited and Novus Underwriting Limited. The complete lack of operational accountability across this chain is unacceptable. Avoid!!!! Still waiting for them to approve my claim 5 weeks later.

They had approved my warranty claim, I had my car repaired. Initially on the website it had said they pay out after 24 hours before I had taken the policy out. However, Kevin Foster who was the ome that deals with the claims, said it takes 30 days for payment to be processed and this is done by the underwriters Acasta Europe. It's been over 30 days, still no payment. I have called and emailed numerous of times for over 3 weeks. No calls or emails have been returned upon until this day. I had even called Rest Ashored, no response. I did call Acasta Europe they confirmed payment was authorised but that is all they do from their end. Everything was fine, until payment was needed to be made. They went off the radar and theyre call handling team who knows nothing about them, just passes messages on are rude females. They basically take calls and you cannot directly ever get in contact with the actual company unless they call you. I reckon, they have done this so nobody can get through to them and complain. I am taking this company to the financial ombudsman because I can't even get through to anyone to even cancel my policy.

Have to give one star as cannot give any less. They are absolute scammer. Had my gap policy with them paid them and when had accident car written off it has been over 3 months still waiting on claim money at one point i was told that money has been processed few days ago and is in ur bank. Since then they not answering my calls still waiting for my claim money. Would not recommend to even my enemy. Never ever.

100% avoid i put a claim in within 2 day of the motor breaking and they kept me hanging about for over a month and when I finally heard from them they said it had been longer than 30 days so they wont be paying out they absolute scammera avoid at all costs!!! Defo fraud company

🚨🚨🚨 ⚠️ EXTREME WARNING – PLEASE READ THIS BEFORE YOU GIVE THEM A SINGLE PENNY! ⚠️ 🚨🚨🚨 THIS HAS BEEN ONE OF THE MOST SHOCKING AND DISAPPOINTING EXPERIENCES I HAVE EVER HAD. The moment I bought my car, I received a phone call trying to sell me GAP insurance. I was expected to make a decision IMMEDIATELY, before I had any realistic chance to research the company, compare prices, or read reviews. Looking back, I wish I had simply said NO. When I later sold my car and asked to cancel the policy, I was shocked to discover I was still expected to pay HUNDREDS OF POUNDS for a policy I could no longer use. I felt completely blindsided by how the agreement worked. PLEASE, PLEASE, PLEASE don't let anyone pressure you into buying insurance over the phone. Take your time. Read every single word of the agreement. Check independent reviews. Compare other providers. Once you sign up, you may find yourself committed to something very different from what you expected. IN MY OPINION, this was an incredibly disappointing experience, and I deeply regret taking out this policy. ⚠️ DO YOUR HOMEWORK FIRST. DON'T FEEL PRESSURED. DON'T MAKE A RUSH DECISION. READ THE SMALL PRINT CAREFULLY. ⚠️ I WILL NEVER USE THIS COMPANY AGAIN. ⭐☆☆☆☆

Only one star as you can't give 0 or minus 10. Absolutely daylight robbery this company!! Took a £900 (3 years warranty) out with them. After 6 months I had to take the range rover to garage in November and they found a fault with the alternator. Unfortunately, I had to go into hospital for a spinal operation and only came home February 26. It's took me until April to walk, however, I put vehicle back into garage and asked to fix the problem. Low and behold you can claim on the warranty as it's got to be done in first 30 days of fault been reported. Please please please check all the print and policy before you buy. It's a proper scam rouge company. This is the second time now with faults and no payments. Luckily I can afford it no problem, it was £1250 for alternator and a prop shaft, but others can not. Please be careful people!! They are truly shameless!!

One of the most inhumane companies that shouldn’t exist. They sell you a policy but can’t abide by it. The workers only read the handouts and don’t understand anything