A cryptoasset broker - made for every investor. Invest commission free with the tools that you deserve.
Voyager (investvoyager.com) has 243 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 191 reviews with 1 star · Clear filters
Ruth Y.
I ran over my android phone. I could not log in with "facial recognition" because the screen was shattered. It has been over a month trying to log in with a new iPhone. Like other people have said, customer support sent a generic response without clear instructions. It does not recognize my login information. Angry and ready to file a complaint with the FTC (Federal Trade Commission).
Mel
Voyager is a THIEF! I have been trying to retrieve my money and close my account for a month! I get a generic automated response via email. Please don’t invest here! Report them to the Better Business Bureau.
Emma
I was really excited to use Voyager. Who doesn't want to earn quality interest on crypto! I also love to support the under dog. However, they locked my account without any notifications for the reason of identity verification due to the Patriot's Act. I used their app to scan my USA driver's license, but the scanning would not upload or recognize the back of the the license. That seems quite odd given that most Driver's License backs are similar. So, I wrote about the issue whereby they sent a Dropbox link many days later, but still locked out. I uploaded my information, but the picture looked too professional, so I sent another selfie. Then, they decided that I needed a selfie with a voyager poster and holding my driver's license. I feel no need to continue to play their game as I have provided the legal documents required. Coinbase did not have this issue. So after uploading my information and their asking me to bark like a dog and run around their circus, I'm letting everyone know..that putting your money in voyager will be very risky. I do not have access to my account to transfer my crypto out. Their customer service is lower than subpar and they are unwilling to recognize they are breaking the law of changing specifications for identity verification. You can't lock people out without a few notifications and if they provide a valid license, it is not the user's responsibility to continue the dog and pony show. Be very careful. The CEO thinks their app is fabulous on twitter and will ignore the feedback to fix the issues.. and boy are there a lot of issues on reddit, twitter, etc... I'm def. not the only one. -- Update--- I was able to scan my Driver's License and selfie through their app. I was THRILLLED to finally have an escape route, but then when I clicked on "Transfer Crypto", the messaging said my account is not available for transfers (both in and out). I can't get my crypto out. I couldn't sell my crypto while it was tanking for the past three weeks, but customer service said my money was 'safe'. Please avoid this crazy app. Very irresponsible customer service, application development and gaslighting CEO.
T A.
no support team
Fmx
Locked account with my money in there. No reason given. No customer support. Avoid this centralized exchange
Russ M.
There literally is no customer service. No phone number that is answered, and no email that is answered other than a generic "we got your message" reply. I have a $4,000+ issue that needs to be addressed with no way of reaching them. I have emailed several times for MONTHS with no response. I filed a complaint with the BBB, no response. Maybe we need to spam Mark Cuban until either he drops this sham of a company or they actually create a customer service department.
Don M.
Ripped Off by MAVS100 promotion. I joined Voyager because of their promo claim to pay $100 in BTC. I did my part to meet the criteria and they have yet to fulfill their end of the deal. They waitlisted my account but I still deposited $100 cash within the required timeframe and completed a purchase of $100 in ETH on 10/31/2021 due to their wait listing, but they never paid the $100 in BTC. Now when I want to transfer my purchased ETH to a legitimate platform they want me to pay them 12% of my holdings. They want to steal my ETH gains and take some of my original investment. Total rip off.
Aege
AVOID: Was really into this project so I invested in it over a year and a half ago. Was looking to add onto my portfolio and saw that they did a swap without my knowledge and now all my coins are worth nothing. Their SWAP was a SCAM to make their token go up in value. STAY AWAY
